Student Services Advisor – Response Center

Anne Arundel Workforce Development Corporation; Maryland; On-site; USD 3,484,000 - 4,355,000; Full time

Job summary

Anne Arundel Workforce Development Corporation seeks an Advising Associate for the Response Center at Arnold/Main Campus. You will provide in-person and remote service via phone, email, and chat to students, parents, faculty, staff, and community members regarding Admissions, Records & Registration, Advising, Financial Aid, and other offices.

This role emphasizes customer service, problem solving, and effective communication, with duties including training support, participating in staff

Qualifications

• Associate's degree required or equivalent experience.
• Strong customer service skills and problem-solving abilities.
• Excellent written and verbal communication.

Responsibilities

• Provide prompt, courteous service across multiple channels (phone, chat, email).
• Assist with admissions, records, advising, financial aid, and related processes.
• Participate in training, meetings, and events to support the Response Center.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Training

Research/databases

Adaptability

Written communication

Education

Associate's degree

Tools

Microsoft Office

Job description

Anne Arundel Workforce Development Corporation seeks an Advising Associate for the Response Center at Arnold/Main Campus. You will provide in-person and remote service via phone, email, and chat to students, parents, faculty, staff, and community members regarding Admissions, Records & Registration, Advising, Financial Aid, and other offices.

This role emphasizes customer service, problem solving, and effective communication, with duties including training support, participating in staff