Student Experience Advisor – Response Center (In-Person, 40h/wk)

Anne Arundel Community College; Maryland; On-site; USD 35,000 - 44,000; Full time

Job summary

Anne Arundel Community College is seeking an Advising Associate for the Response Center at the Arnold/Main Campus. The role provides front-line customer service via in-person, phone, email, and chat regarding Admissions, Advising, Financial Aid, and related offices.

Requires an Associate's degree and at least two years of customer service experience. The position is full-time, non-exempt, with a 40-hour work week on campus, and an emphasis on effective communication and problem-solving.

Qualifications

• Associate's degree required.
• Minimum 2 years of customer service experience.
• Training new hires experience.
• Proficient with Microsoft Office suite.
• Strong problem-solving and communication skills.
• Able to locate information using databases and manuals.
• Demonstrated interpersonal, verbal, and written communication.

Responsibilities

• Provide prompt, courteous, and accurate information across channels.
• Aim for first-contact resolution through problem-solving.
• Multitask across phone, chat, email, and in-person inquiries.
• Support in-person services at One Stop or Enrollment Services.
• Meet or exceed performance metrics.
• Participate in ongoing training and coaching to improve skills.

Skills

Customer service

Problem solving

Interpersonal skills

Verbal communication

Written communication

Education

Associate's degree

Tools

Ellucian Colleague

Ellucian Experience

Destiny One

Gravyty Ivy Ocelot

Job description

Anne Arundel Community College is seeking an Advising Associate for the Response Center at the Arnold/Main Campus. The role provides front-line customer service via in-person, phone, email, and chat regarding Admissions, Advising, Financial Aid, and related offices.

Requires an Associate's degree and at least two years of customer service experience. The position is full-time, non-exempt, with a 40-hour work week on campus, and an emphasis on effective communication and problem-solving.