Student Services & Administrative Coordinator

ProPivotal; Boston (MA); Hybrid; USD 30,307 - 34,440; Full time

Job summary

ProPivotal is looking for a full-time staff member in Boston to join a vibrant university community. In this temporary role, you'll support students and faculty by providing excellent customer service and assisting with daily operations in student services.

The position involves responding to inquiries, managing administrative tasks, and utilizing Microsoft Office tools. Ideal candidates have a Bachelor’s degree or relevant experience and possess strong communication skills.

Qualifications

• At least one year of strong customer service experience in a fast-paced setting.
• Familiarity with university or student information systems is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as a front-facing point of contact for students, families, and faculty.
• Respond to questions in person, by phone, and by email with warmth.
• Assist with student-related questions like registration and navigation.

Skills

Customer Service Experience

Microsoft Office Proficiency

Verbal Communication

Written Communication

Team Collaboration

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Join a well-regarded university team in a highly visible, student-facing role where you'll help support daily operations, deliver excellent service, and keep important academic and administrative processes moving smoothly. This is a great opportunity for someone who enjoys working with peopleand being the go-to person in a busy campus environment.

Key Details

• Schedule: Full-time, Monday through Friday
• Work Arrangement: Primarily onsite, with potential hybrid flexibility depending on department needs
• Pay Range: $22-25/hour
• Job Type: Temporary assignment with potential for permanent hire

Why This Job is Awesome / Your Impact

This role offers the chance to be at the center of a vibrant academic community, supporting students, families, faculty, and staff in a meaningful way. You'll serve as a key point of contact, help create a welcoming and organized experience, and play an important role in student success while gaining valuable experience inside a respected university environment.

Responsibilities

• Serve as a front-facing point of contact for students, families, faculty, and campus visitors
• Respond to questions in person, by phone, and by email with professionalism, warmth, and accuracy
• Support day-to-day administrative operations within an academic or student-services department
• Assist with student-related questions such as registration, campus navigation, general policies, and routing inquiries to the appropriate office or advisor
• Work with Microsoft Office tools, especially Excel, to organize information and manage ongoing tasks
• Support meetings, events, and departmental coordination, including scheduling, room logistics, and note-taking when needed
• Collaborate across multiple offices and communicate effectively with a wide range of stakeholders

Credentials

• Bachelor's degree preferred; strong relevant experience may be considered in place of a degree
• Experience in higher education, student services, administrative support, hospitality, customer service, or other high-volume public-facing environments is highly valued

Required Qualifications

• At least one year of strong customer service experience in a fast-paced setting
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Excellent written and verbal communication skills
• Comfort working in a highly visible, service-oriented role
• Strong judgment in handling questions, triaging issues, and escalating appropriately
• Team-oriented mindset and willingness to jump in where needed

Preferred Qualifications

• Experience supporting students, faculty, or academic departments
• Familiarity with university or student information systems
• Experience handling large inboxes, front desk traffic, or high-volume service interactions
• Background in education, admissions, office coordination,or other roles requiring strong communication