Student Services Administrative Assistant

University of Alaska; Soldotna (AK); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Retirement options

Annual leave

12 paid holidays

Tuition waivers for employees and/or a

Affordable medical, dental and vision

Reduced summer hours

Job summary

The Kenai Peninsula College is seeking an Administrative Assistant in Student Services to be the first point of contact for students visiting the office. You will support the Student Services Director and staff, manage inquiries, and help keep records and events on track.

You will use MS Office, Google Workspace and campus systems, handling confidential information with professionalism and a positive attitude.

Qualifications

• High School graduation or equivalent and substantial office/administrative experience or an equivalent combination of training and experience.
• Associate degree preferred.

Responsibilities

• Respond to inquiries in person, by email, and via a multi-line phone system.
• Direct students and visitors to campus resources.
• Maintain office supplies, equipment, files and records; provide clerical support to Student Services staff.
• Support student-facing processes using Banner or other software; prepare reports and schedule events.

Skills

Customer service

Communication (written and verbal)

Detail-oriented

Team coordination

Education

Associate degree preferred

Tools

MS Office

Google Workspace

Scheduling systems

Job description

Join the heart of Kenai Peninsula College as our next Administrative Assistant in Student Services! We are seeking a proactive, community-minded individual to serve as the first point of contact for students visiting the Student Services Office. You will assist students, Student Services Director and SS Director’s Office staff. If you are a detail-oriented communicator who thrives in a fast-paced, confidential environment and is passionate about supporting higher education, we invite you to bring your expertise to KPC.

The Administrative Assistant’s duties include a variety of day-to-day tasks such as responding to inquiries in person, by email, and through a multi-line phone system; directing students and visitors to appropriate campus resources; maintaining office supplies, equipment, files, and records; and providing clerical and administrative support to Student Services staff. This position uses student information systems, including Banner and other software, to support student-facing processes, track prospective student inquiries, maintain accurate records, prepare reports, schedule Student Services events, assist with campus events such as Commencement and New Student Orientation, and help maintain student-focused content on the KPC website.

This position also serves as a liaison between prospective students and campus offices such as Academic Advising, Admissions and Registration, Disability Support Services, Financial Aid, the Learning Center, Residence Life, Testing, Veterans Services, and other support areas. The Administrative Assistant helps improve communication and service for prospective and current students, protects student information in accordance with applicable regulations and university protocols, and may supervise Student Services student workers, including assisting with training, assigning tasks, and reviewing work.

To thrive in this role, you are a proactive, detail-oriented professional who delivers excellent customer service in a fast-paced, confidential environment. You excel at written and verbal communication, build strong working relationships across diverse populations, and can independently prioritize complex tasks under pressure. You bring strong technology fluency (MS Office, Google Workspace, scheduling systems) and intermediate fiscal skills, with the ability to troubleshoot office equipment and quickly learn university platforms. You are detail-oriented and have a high level of energy, initiative, creativity and a positive attitude.

Minimum Qualifications:

High School graduation or equivalent and substantial office/administrative experience or an equivalent combination of training and experience.

Preferred Education: Associate degree preferred.

Position Details:

This position is located on the Kenai Peninsula campus in Soldotna, Alaska. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA Staff Salary Schedule, Grade 77, starting at $23.38 based on education and experience. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, affordable medical, dental and vision care coverage, and the option for reduced summer hours.

If you have any questions regarding this position, please contact Whitney Cavazos, KPC HR Coordinator, at [e-mail] or 907-262-0318.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [e-mail].

The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution.

The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check.

Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA:(Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or [e-mail]/907-786-1214 or [e-mail].

UAF:(Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or [e-mail].

UAS:(Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing [e-mail].