Student Services & Academic Support Assistant

ADP, Inc.; Canton (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Spoon River College in Canton Campus is seeking an Office Assistant in Academic Support to support Learning Resource Center operations, including circulation, lab oversight, tutoring coordination, and testing duties. The role emphasizes confidentiality, accuracy, and teamwork within a busy college environment.

The position involves reception, data entry, interlibrary loan tasks, event materials, and ID card administration, with opportunities to assist in outreach and student services.

Qualifications

• A high school diploma or high school equivalency credential is required.
• An associate degree from a regionally accredited institution is preferred.
• Experience with and knowledge of computers and software is required.
• Experience using Microsoft applications with a high degree of accuracy and PC skills is required.
• Superior organizational, interpersonal, client service, and communication skills are required.
• One year of related experience in a community college setting is preferred.
• Knowledge of interlibrary loan standards and OCLC guidelines and procedures is preferred.
• Ability to read and interpret documents such as rules, instructions, and manuals. Ability to write routine correspondence. Ability to speak effectively before groups.
• Ability to add, subtract, multiply, and divide. Ability to count units of money.
• Ability to manage multiple and competing priorities; promote teamwork and stay calm under pressure.

Responsibilities

• Performs reception duties such as screening and receiving visitors and incoming telephone calls.
• Performs complex office management and clerical functions including calendar maintenance, meeting coordination, filing, proofreading, and ordering and inventorying office supplies.
• Assists with oversight of computer lab areas and coordinates Help Desk contact when necessary.
• Coordinates LRC online tracking software (TracCloud) and early alert system (SAGE).
• Assists with coordination of peer and professional tutors, recruiting, training, scheduling, and paperwork.
• Administers student testing in the Learning Resource Center and for accommodated exams.
• Assists with presentations to student groups about LRC services.
• Assists library patrons with research needs and materials; supports inventories and spine label work.
• Enters data in LRC systems and compiles monthly statistics.
• May help manage the circulation desk and distribute overdue notices; handles patron holds.
• Performs Interlibrary Loan processes from request to return, including copyright checks.
• Assists with flyers, department initiatives, and Student Needs Center coordination.
• Coordinates creation of student and employee ID cards.
• Provides backup coverage for Canton Receptionist and laptop lending program.
• Performs other duties as assigned by supervisor.

Education

High school diploma or GED

Associate degree preferred

Computer literacy

Microsoft Office proficiency

Organizational & communication skills

Tools

TracCloud

SAGE

Office software

OCLC guidelines

Job description

Spoon River College in Canton Campus is seeking an Office Assistant in Academic Support to support Learning Resource Center operations, including circulation, lab oversight, tutoring coordination, and testing duties. The role emphasizes confidentiality, accuracy, and teamwork within a busy college environment.

The position involves reception, data entry, interlibrary loan tasks, event materials, and ID card administration, with opportunities to assist in outreach and student services.