Student Service Counselor

Bowling Green State University; Bowling Green (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Bowling Green State University seeks a detail-oriented administrative support specialist to assist students, staff and families. You will provide guidance, process records and help handle basic financial or office transactions on a daily basis.

The role requires a high school diploma, at least six months of related experience, and the ability to work effectively in a team while communicating clearly with diverse stakeholders. This on-site position includes standard university benefits.

Qualifications

• Six months related experience required.
• High school diploma or GED required.
• Strong communication and documentation skills.
• Ability to work in a team and adapt to changing environments.

Responsibilities

• Provide counseling, guidance and information to students, parents and staff.
• Loads, coordinates and maintains records and may process transactions.
• Coordinate workflow and supervise student workers and temporary staff.
• Represent department at University events and respond to inquiries.

Skills

Communication

Teamwork

Attention to detail

Following instructions

Interpersonal skills

Education

High school diploma or GED

Tools

MS Office

Job description

Provides counseling, guidance, referrals, assistance and information to University students, parents, staff and other University offices in response to requests and inquiries. Performs research and maintains general and financial records. May serve as lead or primary processor for certain services.

• Provides counsel, assistance, referrals and guidance to prospective students, enrolled students, veterans, parents, University staff or other interested third parties on procedures for various matters that may impact the inquiring party, including housing, applications, transcripts, thesis requirements, financial aid and other issues.
• Loads, coordinates, maintains and may evaluate records, procedures and other documentation. May process financial or other transactions.
• Coordinates workflow and activities of student workers and temporary staff in office.
• May coordinate with Disability Services for special needs.
• Provides telephone and other general office support, including screening calls, scheduling meetings and processing forms.
• May represent department at various University events.

The following Experience is required:

• Six months related experience required

The following Education is required:

• High school diploma or GED required

Knowledge, Skills, and Abilities:

• Knowledge of basic mathematical skills
• Knowledge of basic reading skills
• Ability to carry out verbal and/or written instructions
• Ability to effectively communicate, verbally and written
• Detailed-oriented and highly accurate
• Ability to work in changing environment
• Ability to work effectively in a team environment
• Ability to interact effectively with students, faculty and/or staff or the public and represent BGSU appropriately
• Knowledge of computer skills, such as MS Office, presentations, spreadsheets and/or database entry/query
• Ability to query, run reports and modify data in financial systems
• Ability to access and maintain document imaging systems, including scanning and filing documents
• Ability to operate computers and peripheral equipment such as printers
• Ability to draft office correspondence

Deadline to Apply: September 16, 2026

Required Application Materials & Evaluation

• Experience must be fully documented on the official application.
• The application will be used to evaluate if candidates meet the minimum requirements for the position and for consideration when determining starting pay rate.
• Experience requirements are inclusive of relevant professional experience, or experience attained through relevant internships, co-ops, student employment positions, or graduate assistantships.

Uploads

• Required: Resume (for supplemental information only)
• Optional: Cover Letter

Essential Requirement: Work Authorization

BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.