Student Service Coordinator (Remote)

University of Missouri-Saint Louis; Columbia Township (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

The University of Missouri-Saint Louis is seeking a Student Service Coordinator I to join its eLearning team. This role focuses on providing exceptional customer service to prospective online students, assisting them with inquiries about programs and admissions. The ideal candidate will have a Bachelor's degree, strong communication skills, and a collaborative mindset. This full-time position offers a supportive environment with minimal travel requirements.

Benefits

Comprehensive benefits package

Paid time off

Educational fee discounts

Qualifications

• Bachelor's degree or equivalent experience required.
• At least 1 year of experience in customer service or related field.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service to prospective students.
• Assist applicants with information on admissions and degree outcomes.
• Log interactions with prospective students in software systems.

Skills

Customer service

Communication

Critical Thinking

Education

Bachelor's degree

Tools

Microsoft Office

Slate

Job description

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Job ID

55877

Location

Columbia

Full/Part Time

Full-Time

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Hiring Department

eLearning

Job Description

Mizzou's Online Recruitment and Student Services team seeks a higher education professional who provides exceptional customer service. The ideal candidate will be an individual with a gift for conversation and listening who will help prospective students explore online degree programs, processes, costs, and career-oriented outcomes. Your work with individuals at the inquiry and application stages will support a larger vision of online student enrollment and persistence. This position is part of a highly collaborative team. While primarily supporting those at the top of the enrollment funnel, this role will be cross-trained to support the entire online student experience. Our streamlined approach allows exceptional support of prospective students from the start of their academic search process to the point of enrollment in an online program.

The Student Service Coordinator I will also be required to attend the annual on-site Mizzou Online All Staff Retreat and other on-site events as business needs dictate. Travel for this position is expected to be minimal.
The ideal candidate will have the following qualities:
* Gift for conversation and listening
* Helpful attitude
* Self-starter
* Open-minded and adaptable
* Flexible
* Collaborative and willing to be a team player
* Critical Thinker

Key Responsibilities:
* Provide exceptional customer service to prospective students seeking enrollment in online degree programs.
* Assist inquirers and applicants with the information they seek regarding campus applications, admission processes, program-specific requirements and degree outcomes via phone, email, and text.
* Investigate answers to student questions by exploring campus websites, internal systems, connecting with academic units and departments when information is not easily accessible.
* Ensure frequent, quality interactions with a nimble and timely approach to prospective student responses driven by campus and program-specific automated outreach.
* Participate with the team in strategic planning to optimize successful pathways for students.
* Make intentional connections with prospective students through a variety of communication methods to create and maintain positive relationships with students.
* Incorporate a student-centered mindset when working with students from a variety of backgrounds.
* Log information about each prospective student interaction in the appropriate software system(s).
* Collaborate with the team on communication and outreach strategies.
* Attend education recruitment events and similar virtual events as business needs dictate.
* Provide coverage for our frontline Student Support team when applicable.
* Attend professional development sessions focused on enhancing student recruitment strategies.
Other duties as assigned to support the mission and purpose of Mizzou Online.

Shift

Monday - Friday; 8:00am - 5:00pm CST

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Intermediate proficiency with Microsoft Office
Excellent verbal & written communication skills
Basic proficiency with Slate
Post-graduate education
Experience in higher education: fields of admissions, recruitment, or advising preferred
Demonstrated experience communicating with students, campus representatives, external stakeholders, and team members.
Excellent time management skills
Ability to collaborate cross-functionally

Anticipated Hiring Range

Salary Range: $19.47 - $20.65 per hour
Grade: GGS 008
University Title: Student Service Coordinator I
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Resume and Cover Letter

Other Information

1. This recruitment is managed by the Office of Human Resources at the Columbia Campus. For application questions please contact OHR at 573-882-7976.
2. Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Community Information

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.