Service Coordinator - Dental

Brasseler USA Inc.; Melville (NY); Remote; USD 36,000 - 64,000; Full time

Job summary

A leading company seeks a full-time Service Coordinator - Dental to manage field service requests, coordinate technician schedules, and ensure service delivery for customers. Candidates should have strong communication skills, time management abilities, and experience in a similar role. This position offers remote work flexibility with comprehensive benefits, including medical, dental, and vision coverage, among other perks.

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off

Paid Parental Leave

Educational Benefits

Qualifications

• 3 or more years of related experience required.
• High School diploma required; Bachelor's preferred.

Responsibilities

• Create work orders, schedule and dispatch technicians for service.
• Manage high volume of calls and emails, providing service support.

Skills

Time management

Attention to detail

Customer service

Communication

Multi-tasking

Conflict management

Education

High School education

Bachelor’s degree (preferred)

Job description

Service Coordinator - Dental page is loaded

Service Coordinator - Dental

Apply remote type Work from Home locations USA - Remote time type Full time posted on Posted 6 Days Ago job requisition id R129716 *Interested candidates MUST be able to work 10:30 am CST - 7pm CST*

JOB OVERVIEW:

This position is responsible for primary contact for all field service-related requests. This includes creating work orders, scheduling and dispatching technicians, and providing service support to both internal and external stakeholders. Responsible for priority scheduling for emergency calls and escalating when necessary. Receives customer telephone calls to obtain information on specific problems, type of equipment, model, and office hours. Answers general questions from customers about equipment and service. Reroutes calls as necessary to the correct departments, and tracks calls appropriately. Schedules service calls with technicians and maintains frequent communication throughout the day to help plan and organize their time. Reschedules service calls based on newly posted parts receipts. Determines which calls require troubleshooting, based on predetermined call type selection. Maintain communication with all stakeholders related to service delivery.

KEY RESPONSIBILITIES:

• Responsible for creating work orders, scheduling and dispatch technicians for equipment service, or emergency repairs for customers.
• Partner with the District Manager regarding scheduling practices, including attending service planning meetings.
• Receives high volume of telephone calls and emails from sales, service, technicians, field management, and customers.
• Answers general questions from customers about equipment and service. Reroutes calls as necessary to the correct departments, and tracks calls appropriately.
• Schedules service calls with technicians and maintains frequent communication throughout the day to help plan and organize their time.
• Determines which calls require troubleshooting, based on predetermined call type selection
• Review open work orders to ensure they are assigned to a technician.
• Participates in special projects and performs other duties as required.
• Provide feedback to leadership regarding observations related to on time arrivals, reschedules, repeat job visits, and job refusals.
• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• Ability to manage a high volume of emails and telephone calls (35-100 calls a day).

GENERAL SKILLS & COMPETENCIES:

• Strong time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and the ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically 3 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

The posted range for this position is $36,360 - 63,812, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [ or sick leave if applicable ], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

About Us

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York,nearly

30 miles fromMelville, New York, whereour corporate headquarters

resides today.In the depths of the Great

Depression,Henry and his wife Esther made a bold bet on their futureall while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is nowa Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.

Since our foundingwe have stayed true to Henry and Esther’s values which has allowed ustoevolve, expand, and grow our Company.Now servingmore than1 millioncustomers in 33 countries and

territories,the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members,who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish byproviding a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matterthe role you are seeking, we encourage you to comebe a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers , as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail the appropriate email address below withthe type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

It is important to us to offer different types of work arrangements. Please see the types we offer below:

Work From Home: Work is performed directly from the TSM's home office.

Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.

Onsite: Work is performed exclusively at a company facility.

Field: Position requires traveling to different locations within a specific geographic territory, as assigned.