Student Scholarship Support Specialist

STI; Tallahassee (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

STI is seeking Customer Service Specialists to handle calls from Florida high school and college students about Florida scholarships and grants. The role supports students by answering questions and guiding them through available aid options as the program renews for the next fiscal year.

The position emphasizes courtesy, clear communication, and reliable tenure to maintain consistent service levels throughout peak periods. Training will cover topical aid programs and Florida-specific processes.

Qualifications

• High school diploma or GED required.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support a plus.
• Must have strong job tenure.

Skills

Calm under pressure

Computer proficiency

Customer service experience

Strong job tenure

Effective communication

Education

High school diploma or GED

Tools

Computers

Job description

STI is seeking Customer Service Specialists to handle calls from Florida high school and college students about Florida scholarships and grants. The role supports students by answering questions and guiding them through available aid options as the program renews for the next fiscal year.

The position emphasizes courtesy, clear communication, and reliable tenure to maintain consistent service levels throughout peak periods. Training will cover topical aid programs and Florida-specific processes.