Remote Senior Support Rep: Florida Scholarship Programs

FLVS; Florida; Hybrid; USD 41,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid time off (25 holidays, vacation,

Professional development opportunities

Job summary

Florida Virtual School (FLVS) is seeking a Senior Support Representative for the Florida Scholarship Programs. The role focuses on operational support and coordinating scholarship placements with parents, schools, and FLVS enrollment teams.

It requires strong communication, attention to detail, and experience in customer service within an educational setting. Join a mission-driven team delivering digital learning solutions nationwide.

Qualifications

• Education/Licensure/Certification: Associate’s degree; or equivalent combination of education and relevant experience
• Experience: Three years’ high-level administrative and customer service experience
• Data input and MS Office software experience
• Knowledge of Microsoft 365 including intermediate proficiency with Excel and Outlook
• Strong attention to detail and customer satisfaction
• Excellent verbal and written communication
• Ability to prioritize tasks in a deadline-driven environment
• Strong interpersonal and customer service skills
• Excellent organizational skills, such as scheduling and preparing materials on a timely basis

Responsibilities

• Liaise between parents, affiliated school partners, and FLVS to share accurate scholarship information
• Authorize placement of scholarship-funded students into courses and coordinate with schools and FLVS enrollment teams
• Address complex customer needs and elevate concerns as needed
• Manage customer inquiries across written and verbal channels and triage issues
• Review and process course cancellation requests per procedures
• Initiate and process course drops for non-response or nonpayment
• Track and achieve department priorities to increase revenue and customer service
• Stay informed about Florida school choice options
• Contribute to developing standard operating policies for the department
• Meet professional obligations through deadlines and scheduling efficiency

Skills

MS Office proficiency

Attention to detail

Verbal and written communication

Task prioritization

Customer service skills

Interpersonal skills

Education

Associate’s degree or equivalent

Tools

Microsoft 365

Excel

Outlook

Job description

Florida Virtual School (FLVS) is seeking a Senior Support Representative for the Florida Scholarship Programs. The role focuses on operational support and coordinating scholarship placements with parents, schools, and FLVS enrollment teams.

It requires strong communication, attention to detail, and experience in customer service within an educational setting. Join a mission-driven team delivering digital learning solutions nationwide.