Student Resource Support - Health Services & CAA

Penn State University; Northern (KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Penn State University is seeking a friendly Student Resource Support Assistant to serve as the first contact for students in the Counseling & Accessibility Annex. You will help students navigate campus resources, connect with Health Services, Counseling Services, Accommodation Services, and other student support offices.

You will assist with front desk operations, maintain displays, support wellness and accessibility programs, track participation, and help with office tasks.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Strong organizational skills and attention to detail.
• Friendly, approachable, and customer-service oriented.
• Interest in healthcare, counseling, psychology, or student support services.

Responsibilities

• Assist students in identifying and accessing appropriate campus resources.
• Direct students to Health Services, Counseling Services, Accommodation Services, and other student support offices.
• Support front desk operations, appointment check-in, and general inquiries.
• Maintain resource materials, displays, and informational handouts.
• Assist with wellness, accessibility, and student support programming.
• Track program participation and assist with assessment activities.
• Represent Student Support Services in a professional and welcoming manner.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Customer-service orientation

Education

Bachelor's or equivalent preferred (not required)

Job description

The Student Resource Support Assistant serves as a welcoming first point of contact for students in the Counseling & Accessibility Annex (CAA). Working in the Reception and Assistance Area (RAB), this position helps students navigate campus resources and connect with Health Services, Counseling Services, Accommodation Services, academic support resources, and other student support services while developing skills in customer service, communication, and resource navigation.**Key Responsibilities*** Assist students in identifying and accessing appropriate campus resources.* Direct students to Health Services, Counseling Services, Accommodation Services, and other student support offices.* Support front desk operations, appointment check-in, and general inquiries.* Maintain resource materials, displays, and informational handouts.* Assist with wellness, accessibility, and student support programming.* Track program participation and assist with assessment activities.* Assist with office projects and administrative tasks as assigned.* Represent Student Support Services in a professional and welcoming manner.**Preferred Qualifications*** Strong communication and interpersonal skills.* Ability to work independently and collaboratively.* Strong organizational skills and attention to detail.* Friendly, approachable, and customer-service oriented.* Interest in healthcare, counseling, psychology, social work, education, or student support services.**Skills Developed*** Customer service* Resource navigation and referrals* Professional communication* Problem solving* Confidentiality and professionalism* Wellness and accessibility awareness **BACKGROUND CHECKS/CLEARANCES**Employment with the University will require successful completion of background check(s) in accordance with University policies.