Student Registration Specialist

Community College of Allegheny County; Pittsburgh (Allegheny County); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Generous Time Off

403(b) retirement plan with employer 8

Employer-paid life insurance

EAP (Employee Assistance Program)

Tuition waivers/reimbursement

Free employee parking

Job summary

Community College of Allegheny County is hiring a Registration Representative to provide customer service and clerical support for the registration department. The role includes handling inquiries, processing enrollments, and maintaining student records across CCAC campuses.

The position is in-person with standard college hours, and occasional evening/weekend hours may be required during peak registration times. A high school diploma or GED with at least one year of office experience is expected.

Qualifications

• High school diploma or GED plus one year of relevant office experience.
• Must be able to travel to any CCAC campus or center location within the CCAC system.
• Must be able to operate various office equipment and College software packages or equivalents.
• Strong organizational, customer service, communication, interpersonal and clerical skills required.
• Regular and timely attendance is required.

Responsibilities

• Provide quality customer service to internal and external customers.
• Greet and assist students in-person or via Welcome Center, drop-in or appointment.
• Handle inquiries and process transactions via phone, email, or text in a timely manner.
• Assist with course enrollment actions (registrations, adds, drops, swaps, withdrawals, waitlists).
• Update student records and demographic information as needed.
• Coordinate between Advising/Registration and Registrar's Office and related processes.
• Assist with residency appeals, substitutions, and transcript requests.

Skills

Customer service

Office equipment

Organizational skills

Multi-tasking

Attention to detail

Communication skills

Interpersonal skills

Switchboard operation

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Community College of Allegheny County is hiring a Registration Representative to provide customer service and clerical support for the registration department. The role includes handling inquiries, processing enrollments, and maintaining student records across CCAC campuses.

The position is in-person with standard college hours, and occasional evening/weekend hours may be required during peak registration times. A high school diploma or GED with at least one year of office experience is expected.