Student Recruitment & Onboarding Navigator

Virginia's Community College System; Richmond (VA); On-site; USD 50,000 - 57,000; Full time

Job summary

Virginia Peninsula Community College seeks a Student Recruitment & Onboarding Navigator to enrich recruitment and onboarding efforts. You will identify outreach opportunities, coordinate events, and guide prospective and new credit/non-credit students from initial inquiry through enrollment.

The role supports a seamless transition and collaborates with navigators to resolve barriers. The position requires flexible hours, evening/weekend availability, and the ability to travel across campuses

Qualifications

• Experience coordinating events and activities at a higher education or similar setting.
• Experience presenting to large and small groups.
• Demonstrated customer service skills and ability to engage diverse populations.
• Valid driver’s license and ability to travel throughout the service area.
• Ability to work at multiple campuses and evenings/weekends as required.
• Comfort with CRM and student information systems.

Responsibilities

• Identify and participate in on- and off-campus outreach to prospective students and families.
• Coordinate enrollment and onboarding processes to ensure smooth transitions.
• Provide guidance from inquiry through enrollment and hand off to Workforce Development as needed.
• Collaborate with colleagues to remove barriers to enrollment and improve timelines.

Skills

Event coordination

Public speaking

Customer service

Driver's license

Travel to campuses

Tools

PeopleSoft SIS

EAB Navigate

Salesforce

Job description

Working Title Student Recruitment & Onboarding Navigator Role Title Education Support Spec III Role Code 29144-SW FLSA Exempt Pay Band 04 Position Number 29300406 Agency Virginia Peninsula Community College Division Virginia Peninsula Community College (Div) Work Location Hampton - 650 Hiring Range $50,000-$57,000 Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

M-F 8am-5pm, some evenings and weekends may be required

Sensitive Position No Job Description

Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.

The Enrollment Management department provides prospective and continuing students opportunities for success through a variety of informational and enrollment services. Enrollment services are provided on a continuous basis from the time of the individual’s formal entry to Virginia Peninsula Community College, through graduation and beyond. The department supports the instructional programs of the College through transfer credit evaluation, graduation clearance, annual calendar planning, enrollment reporting, and registration. The department also maintains regulatory requirements pertaining to database maintenance, application processing, domicile determination, and academic records management. Through its recruitment and admission services, the department supports educational outreach efforts and promotes the College as a viable education resource in the community, in the workplace, and in the minds of potential students. Finally, the Enrollment Management department provides leadership and/or serves as an important resource to committees across campus and works closely with the Information Technology department to implement and maintain the student information contained within the VCCS Student Information Systems.

The Student Recruitment & Onboarding Navigator enriches the student recruitment and on-boarding efforts for the College, ensuring a positive and seamless transition into our community.

The incumbent will identify, help coordinate, and participate in on- and off-campus outreach and recruitment activities targeting prospective students, parents, and school counselors, while cultivating strong relationships with prospective students interested in credit and non-credit career and technical education programs.

The Student Recruitment & Onboarding Navigator will provide a warm handoff to Workforce Development of prospective students looking to enroll in non-credit programs, and for prospective and new credit students, the incumbent will provide guidance and direction alongside College Navigators, supporting students from their first inquiry through enrollment, decreasing the length of time spent from being interested in college to registered for college. The incumbent will collaborate with college colleagues to remediate barriers to prospective student enrollment, with the goal of enrolling a prospect in the next academic session.

This position is designated as Campus Security Authority (Clery Act) and Responsible Employee (Title IX).

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Required

• Experience coordinating events and activities
• Experience presenting to large and small groups
• Flexibility to work evening and weekend hours
• Demonstrated experience working with diverse populations
• Demonstrated customer service skills
• A valid driver’s license with the ability to operate College vehicles and travel throughout service area
• Able to work at all campuses

Knowledge

• General knowledge of academic and workforce programs
• General knowledge of student recruitment and retention best practices
• General knowledge of the Family Educational Rights and Privacy Act
• Understanding of diversity, equity, and inclusion principles in a higher education setting
• Knowledge of unique needs and changes in accessing higher education
• Awareness of cultural competency and sensitivity to effectively engage with diverse populations

Skills

• Customer service skills
• Time management
• Attention to detail
• Excellent public speaking and written communication skills
• Strong interpersonal skills to build relationships and establish rapport with a diverse student population
• Problem solving skills to address challenges and barriers faced by special population students in a higher education setting
• Proficient with Microsoft Office Suite, databases, student information systems

Ability To

• Cultivate effective working relationships
• Protect confidential and sensitive information
• Understand, communicate, and effectively interact with people across cultures
• Adapt to respond to changing needs and priorities
• Multi-task in a fast-paced environment utilizing highly effective organizational skills and independent judgement to complete multiple projects and meet deadlines
• Collaborate and produce as part of team or independently
• Make sound decisions based on policies, rules, best practices, and available information

Additional Considerations

• Experience working in admissions, advising, or related student services in a higher education setting.
• Experience working with PeopleSoft SIS, EAB Navigate, Salesforce or other CRM tools.
• Experience in outside sales, cold calling, marketing, or comparable field.
• Experience with applicable laws, rules, and regulations related to higher education, including those related to student privacy and academic policies.
• Conversational fluency in a language other than English, especially Spanish

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest.

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.