Student Records & Registration Coordinator II

Careerwebsite; Louisville (KY); Hybrid; USD 24,000 - 36,000; Full time

Job summary

The University of Louisville Registrar's Office is seeking a Department Coordinator II to deliver excellent customer service to students, alumni, faculty, staff, and the University community via phone or in person for all inquiries to the Registrar's Office.

Responsibilities include processing transcripts, overseeing registration, recalculating tuition, reviewing academic records for accuracy, residency determinations, and facilitating FERPA-compliant form processing; cross-training with staff

Qualifications

• High School Diploma or GED and minimum 2 years of relevant experience, or equivalent education/experience.
• Web, phone, and in-person transcript requests handling growth.
• Experience with FERPA and university guidelines is preferred.

Responsibilities

• Provide excellent customer service to students, alumni, faculty, staff, and University community in person or by phone.
• Process transcript requests and manage registration activities including drops/adds, withdrawals, and grade status changes.
• Review and correct student records for accuracy, including transfer credits and residency determinations.
• Respond to requests for verification of enrollment, visiting student letters, and other forms in compliance with policies.

Education

High School Diploma/GED

Two years relevant experience

Tools

PeopleSoft

Microsoft Office (Word, Excel, Outlook)

Job description

The University of Louisville Registrar's Office is seeking a Department Coordinator II to deliver excellent customer service to students, alumni, faculty, staff, and the University community via phone or in person for all inquiries to the Registrar's Office.

Responsibilities include processing transcripts, overseeing registration, recalculating tuition, reviewing academic records for accuracy, residency determinations, and facilitating FERPA-compliant form processing; cross-training with staff