Student Record & Registration Specialist

Portland State University; Portland (OR); On-site; USD 27,000 - 30,000; Full time

Job summary

Portland State University is seeking a Student Record & Registration Specialist in the Registrar's Office. The role centers on guiding admissions, class registration, and related policies while serving a diverse university community.

The position emphasizes accurate handling of official records and provides oversight for specific processes, with a schedule Monday–Friday 8am–5pm on campus. Two positions are being filled.

Qualifications

• Two years of general clerical experience.
• One year of typing, word processing, or document generation.
• Equivalent substitutions with an Associate's degree or a certificate.

Responsibilities

• Provide information and assistance for Registrar's Office via phone, in-person, or email interaction.
• Create, post, maintain and preserve official student academic records with integrity.
• Oversee one or more business operations such as enrollment, residency classification, enrollment verification, transcripts or special appeal exceptions.

Skills

Direct service experience

De-escalation techniques

Self-directed work

Background check

Education

Associate's degree in Office Occupations or Office Technology

Certificate in Office Occupations or Office Technology

Tools

Banner SIS

Job description

Equal Opportunity Employer/Veterans/Disabled

Portland State University

Position Details

Proposed Start Date: 10/16/2026

Classification Title: Office Specialist 2

Working Title: Student Record & Registration Specialist

Department: 200261 - REG Registrar's Office

Position Number: D99770

Representation: OP - SEIU/OPEU Local 503

Position FTE: 1.0

Position Summary

Portland State's 49-acre downtown campus is located in the heart of one of America's most vibrant centers of culture, business and technology. We are recognized throughout the world for programs like Urban Planning, Social Work, and Environmental Studies that directly engage the community, and aim our students towards the creation of a better, more sustainable world.

The primary role of this position is to provide information and assistance for all functions associated with the Registrar's Office via phone, in-person, or email interaction. These include but are not limited to, admission to the university, registering for classes and all policies and procedures related to student records. The position will provide service to not only the current student population, but prospective students, faculty and staff as well as alumni and community members.

This position will also provide program or process oversight for one or more specific business operations such as special program enrollment, residency classification assistance, official enrollment verification, transcript or educational record procurement, or special appeal exceptions. The position will be responsible for accurately creating, posting, maintaining and preserving the integrity of official student academic records.

We are recruiting to fill two positions.

Minimum Qualifications from Classification

Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR An Associate's degree in Office Occupations or Office Technology; OR Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience. Note: College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Additional Minimum Qualifications for this Position

• At least one year of direct service experience involving case coordination, and/or guiding users through multi-step processes via phone, email and in-person communication.
• Demonstrated experience employing de-escalation techniques in a service environment.
• Ability to perform work, stay on task, and maintain coverage schedules in a self-directed way.
• Successful completion of a background check.

Preferred Qualifications

• Knowledge of PSU policy, procedure and environment.
• Knowledge of Banner SIS.
• Experience at an academic institution of higher education.

Key Cultural Competencies

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours: Monday-Friday 8am-5pm

Total Compensation Range & Benefits Statement

The starting salary rate for this position will be between $19.36 and $21.91 per hour with an excellent benefits package including 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependant at any of the Oregon University System schools.

Supplemental Questions

1. * After reviewing the job posting, do you certify that you meet both the Office Specialist 2 Minimum Qualifications(Clerical/Education) AND the Additional Minimum Qualifications (Direct Service experience) listed for this position?
   • Yes
   • No
2. * In 300 words or less, describe a time when you had to assist a client who was upset, or struggling with a complex process. How did you utilize de-escalation techniques to resolve the issue? Looking back at the interaction, what was the most effective strategy you used, and is there anything you would handle differently today?

   (Open Ended Question)

3. * How did you first find out about this position?
   • PSU Website
   • Indeed.com
   • HERCJobs
   • Urban League of Portland
   • Hispanic Metropolitan Chamber
   • Oregon Employment Department
   • Social Media
   • Person Referral
   • Career Builder
   • Glass Door
   • Other - Please describe in the next Question
4. If you selected Other, please describe.

   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. Professional References

Optional Documents

Equal employment opportunity, including veterans and individuals with disabilities.

PI286763027