Student Record & Registration Specialist

Career Center at Portland State University; Portland (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Vacation / leave benefits

Tuition discounts

Job summary

Career Center at Portland State University in Portland, OR, seeks two Student Record & Registration Specialists to provide information and help with Registrar functions via phone, in person, or email. You will handle admissions, class registration, and policies related to student records for diverse stakeholders.

Two positions available; successful candidates will handle program oversight for enrollment, residency, transcripts, and educational records with attention to accuracy and

Qualifications

• Two years of general clerical experience or equivalent education.
• Experience with typing, word processing or document creation.
• Background check completion.

Responsibilities

• Provide information and assistance for Registrar’s Office via phone, in person or email.
• Support admissions, class registration and student records policies.
• Serve students, prospective students, faculty, staff, alumni and community members.
• Oversee program or process areas such as enrollment, residency classification or transcripts.

Skills

Clerical experience

Typing / word processing

Customer service

De-escalation techniques

Education

Associate’s degree in Office Occupations or Office Technology

Certificate in Office Occupations or Office Technology

Graduation from private school of business with a Certificate

Tools

Banner SIS

Job description

Position Announcement

Position Details

Proposed Start Date 10/16/2026 Classification Title Office Specialist 2 Working Title Student Record & Registration Specialist Department 200261 - REG Registrar's Office Position Number D99770 Representation OP - SEIU/OPEU Local 503 Position FTE 1.0 End date, if applicable

Position Summary

Portland State's 49-acre downtown campus is located in the heart of one of America’s most vibrant centers of culture, business and technology. We are recognized throughout the world for programs like Urban Planning, Social Work, and Environmental Studies that directly engage the community, and aim our students towards the creation of a better, more sustainable world.

The primary role of this position is to provide information and assistance for all functions associated with the Registrar’s Office via phone, in-person, or email interaction. These include but are not limited to, admission to the university, registering for classes and all policies and procedures related to student records. The position will provide service to not only the current student population, but prospective students, faculty and staff as well as alumni and community members.

This position will also provide program or process oversight for one or more specific business operations such as special program enrollment, residency classification assistance, official enrollment verification, transcript or educational record procurement, or special appeal exceptions. The position will be responsible for accurately creating, posting, maintaining and preserving the integrity of official student academic records.

We are recruiting to fill two positions.

Minimum Qualifications From Classification

Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
An Associate’s degree in Office Occupations or Office Technology; OR
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.

Note: College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Additional Minimum Qualifications For This Position

• At least one year of direct service experience involving case coordination, and/or guiding users through multi-step processes via phone, email and in-person communication.
• Demonstrated experience employing de-escalation techniques in a service environment.
• Ability to perform work, stay on task, and maintain coverage schedules in a self-directed way.
• Successful completion of a background check.

Preferred Qualifications

• Knowledge of PSU policy, procedure and environment.
• Knowledge of Banner SIS.
• Experience at an academic institution of higher education.

Key Cultural Competencies

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours

Monday-Friday 8am-5pm

Total Compensation Range & Benefits Statement

The starting salary rate for this position will be between $19.36 and $21.91 per hour with an excellent benefits package including 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependant at any of the Oregon University System schools.