Student Programs & Global Education Assistant

Santa Fe College; Gainesville (FL); On-site; USD 34,000 - 41,000; Full time

Job summary

Santa Fe College in Gainesville, FL is seeking an organized administrative support professional to assist student services and academic operations throughout the student lifecycle.

The role involves greeting visitors, coordinating intake, guiding applicants through processes, data entry, report preparation, and supporting budgets and payroll tasks as needed, with a strong emphasis on confidentiality and customer service.

Qualifications

• The ideal candidate will have strong organizational, communication, and customer service skills, with the ability to maintain confidentiality, manage competing priorities, and work collaboratively with faculty, staff, students, and external partners.

Responsibilities

• Greets visitors, answers phones, and responds to routine inquiries regarding program requirements, deadlines, events, and processes while assisting in the resolution of routine student, employee, and/or other issues in accordance with pre-determined college policies and department practices, making appropriate referrals as needed.
• Assists with student intake and service coordination by collecting required information, providing guidance on processes, and routing students to appropriate services or staff.
• May assist students with application, enrollment, testing and registration processes or other specific student support services, including Honors Program and Global Education admissions, registration, and program requirements, which may require specific aid and eligibility guidance.
• Schedules student appointments and related support activities, ensuring appropriate documentation is completed and providing follow-up as needed.
• Performs a variety of tasks involving routine, step-by-step work that follows established procedures and guidelines, with limited discretion in resolving issues and which requires escalation for guidance and determination of appropriate actions.
• Processes and maintains student service records, applications, program files, forms, templates, and supporting documentation in accordance with established procedures, ensuring accuracy, completeness, and timely processing across student support functions.
• Completes data entry and maintenance functions and drafts, edits, and revises correspondence, reports, and other materials including newsletters, web content, and student communications following established procedures and directives.
• Researches, compiles, and reviews data to prepare reports, summaries, and/or replies to inquiries, and maintains spreadsheets and other data tools to support reporting and special project needs.
• Supports student service functions by tracking related data and maintaining accurate departmental databases and records, including program and student participation, course enrollment, engagement, academic standing, program requirements, and completion status, ensuring accuracy, organization, confidentiality, and data integrity.
• Organizes and facilitates meetings and special events including orientations, recruitment activities, program committees, councils, and faculty workshops by coordinating logistics such as space scheduling, venue selection, facility arrangements, staffing, and agenda development; supports the event by tracking attendance, distributing materials, taking minutes, hospitality services, and clean up.
• Maintains individual schedules, coordinating appointments and priorities and arranging program-related travel when appropriate, including submitting travel requisitions and maintaining related documentation.
• May support payroll functions by auditing and verifying timesheet entries and absence requests in Workday, ensuring timely submission and accuracy prior to supervisor approval.
• Supports hiring processes by performing various tasks including but not limited to initiating job requisitions, retrieving and compiling candidate documentation, and providing documentation to new hires to include policies and procedur

Job description

Santa Fe College in Gainesville, FL is seeking an organized administrative support professional to assist student services and academic operations throughout the student lifecycle.

The role involves greeting visitors, coordinating intake, guiding applicants through processes, data entry, report preparation, and supporting budgets and payroll tasks as needed, with a strong emphasis on confidentiality and customer service.