Student Program Coordinator

The University of Texas at Austin; United States; Sur place; USD 48 000 - 58 000; Plein temps

Résumé du poste

The University of Texas at Austin is seeking a Student Program Coordinator in the Extended Education Ventures unit. You will perform registration services, support students and campus partners, and coordinate with multiple departments to drive enrollment growth.

Responsibilities include attending events, mastering enrollment processes, and maintaining strong relationships with current and prospective students.

Qualifications

• Bachelor’s degree required.
• Three years of experience coordinating or administering a program.
• At least two years customer or student service/advising experience.
• Understanding of continuing and professional education landscape.
• Customer service mindset with problem-solving focus.
• Ability to collaborate on a team and adapt to roles as needed.
• Strong interpersonal, verbal and written communication.
• Attention to detail and organizational skills.
• Ability to work with minimal supervision and meet deadlines.
• Ability to work under pressure in a fast-paced environment.
• Proficiency with MS Office.
• Professional demeanor.

Responsabilités

• Attend enrollment events and information sessions; understand program details and enrollment processes.
• Collaborate with product managers and marketing to drive improvements.
• Coordinate with EEV Marketing on lead management.
• Monitor enrollment KPIs including lead management and student satisfaction.
• Identify opportunities to improve student outcomes and experience.
• Recruit prospective students via calls, emails, and in-person events.
• Nurture leads and support ongoing student engagement.
• Serve as subject-matter expert on enrollment processes for assigned programs.
• Support current students with access and resources; assist on day-one onboarding.
• Manage LinkedIn groups and encourage student participation.
• Identify additional education needs to support goals.

Connaissances

Customer service mindset

Interpersonal communication

Organizational skills

Self-start

Deadline-driven

Formation

Bachelor’s degree

Master’s degree

Outils

MS Office

Salesforce

CRM

Description du poste

Job Posting Title: Student Program Coordinator

Hiring Department: Academic Affairs

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Nov 30, 2026

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

Job Details: General Notes Extended Education Ventures (EEV) (https://extendedcampus.utexas.edu/) is a self-supporting unit within The University of Texas at Austin that enables the development, delivery, and promotion of continuing and professional education across the university. At EEV we strive to create a talented and supportive workplace. To ensure alignment, we follow these fundamental core values: Service, Collaboration, Belonging, Excellence, Future-focused, and Integrity. Must be eligible to work in the US on a full-time basis for any employer without sponsorship.

Purpose

Reporting directly to the Manager of Student Services, the CPE Registrar will perform registration services and customer support for Extended Education Ventures and other campus partners. This position will execute and prioritize needs of management, key staff within various departments on and off campus, Veteran Administration partners, and other education benefit vendors.

Responsibilities

Attend and participate in enrollment and recruiting events, such as information sessions, industry trade shows, and professional conferences. Become a subject matter expert on the details, features, benefits, and enrollment processes for assigned programs, including a thorough understanding of all methods of earning credit, application process, tuition, and eligibility requirements for each program, and other key information that is relevant in the pre-enrollment process. Collaborate with relevant product managers and marketing coordinators to drive continuous improvement and innovation activities for assigned areas of study. Coordinate with EEV Marketing on lead management activities. Monitor and manage enrollment key performance indicators, including those covering lead management, enrollment conversion, student satisfaction, and student success. Identify opportunities for intervention to improve outcomes, including partnering with program coordinators and other EEV teams to identify opportunities for enhancing the student experience. Recruit prospective students through phone calls, emails, and in person (recruiting events, drop ins). Proactively nurture and support interested students identified through lead generation activities to drive enrollment growth. Be a subject matter expert in the details/features/benefits and enrollment and registration processes for assigned programs. Apply a systematic approach to collecting information about students and developing relationships over time. Coordinate with the Student Services team to resolve tier 1 level issues. Support current students by providing needed access and resources, welcoming them on the first day of class, and lead in resolving any issues/complaints they raise. Serve as manager of LinkedIn group pages, manage activity, and encourage participation by current and former students. Identify and guide students on additional education needs that might support achievement of their academic, professional, or personal goals.

Required Qualifications

• Bachelor’s degree.
• Three years of experience coordinating or administering a program.
• At least two years customer or student service/advising experience.
• Basic understanding of continuing and professional education landscape.
• Customer service mindset, eager to identify and solve problems to enhance the student experience.
• Ability to work collaboratively on a team, including serving in capacities beyond job responsibilities when needed and respecting boundaries of roles.
• Very strong interpersonal communication skills and the ability to work with a variety of audiences.
• Excellent verbal, written and organizational skills.
• Possess a high level of detail.
• Ability to self-start and operate with little supervision.
• Ability to respond under tight deadlines.
• Ability to work well under pressure, multi-task in a fast-paced environment and cheerfully manage frequent interruptions.
• Demonstrated proficiency with MS Office.
• Professional demeanor.
• Relevant education and experience may be substituted as appropriate.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master's degree.
• More than the required amount of experience.
• Experience on an enrollment or advising team in a higher education setting, including supporting requests for accommodations.
• Experience in recruiting or related activities.
• Experience in self-supporting or for-profit enterprise.
• Experience with Salesforce.

Salary Range

$53,000 + depending on qualifications

Working Conditions

May work around standard office conditions. Repetitive use of a keyboard at a workstation.

Applicants must be legally authorized to work for any employer in the United States.

This position is not eligible for sponsorship of work visas.

Required Materials

Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers.

Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.

The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

Comments and Inquiries

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For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services.

Additional information for applicants can be found on the Human Resources web page: Applying for Employment.

For more job information, call the Human Resource Service Center at [phone], or toll-free at [phone].

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