Graduation Success Coordinator, Texas One Stop for Enrollment Services

University of Texas; Utah; On-site; USD 45,000 - 55,000; Full time

Job summary

The Graduation Success Coordinator at UT Austin supports on-time degree completion by guiding students through enrollment and graduation processes. You will analyze data, perform proactive outreach, and collaborate with advisors and campus partners to remove barriers to graduation.

You will work in a student-centered team, handle complex inquiries, and participate in cross-functional committees to improve four-year graduation rates and student success outcomes.

Qualifications

• Bachelor's degree required.
• 4 years of experience in academic advising, student financial aid, student personnel, student services, or related experience.
• Proficiency with Microsoft 365 Office Suite.
• Must be organized, detail-oriented, and customer focused.
• Candidates must have superior project, communication, and time-management skills and a professional demeanor.
• Must be capable of multi-tasking in a high-stress environment.
• Willing to work evening and weekend events as required.

Responsibilities

• Maintain and provide data, reports, and summaries for Texas One Stop and student success-related initiatives.
• Responsibilities include accurate record-keeping and analysis of those data.
• Provide assessment support for assigned programs.
• Review degree audits, course registration and student records to identify patterns related to graduation barriers.
• Support initiatives designed to achieve improvements in the four-year graduation rate.
• Communicate with students, advisors and administrators to trouble-shoot graduation barriers and provide timely solutions for students.
• Follow intake protocols and work with students on a 1:1 basis.
• Assist Texas One Stop during peak periods via front counter or email to counsel students on a variety of enrollment services (i.e., financial aid, billing, academic records, registration).
• Apply critical analysis, independent discretion, and professional judgment to address a wide range of student needs and situations.
• Serve as an active, positive and engaged member of the Texas One Stop staff.
• Participate on cross-functional committees as appropriate, develop and manage assigned office procedures, paperwork, and data integrity.
• Other duties as assigned.

Skills

Project management

Communication

Time management

Organizational skills

Customer focus

Education

Bachelor's degree

Master’s degree

Tools

Microsoft 365 Office Suite

Salesforce CRM

WaitWell

Job description

Graduation Success Coordinator, Texas One Stop for Enrollment Services

Hiring Department: Texas One Stop

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

Job Details

General Notes We are looking for team members who have a passion for helping others, thrive in a team environment and have a strong commitment to systemically improve the student experience. Must be eligible to work in the United States on a full-time basis for any employer.

Purpose

The Graduation Success Coordinator promotes on-time degree completion by helping students navigate and overcome barriers to graduation. Through data analysis, proactive outreach, and individualized support, this role partners with students, advisors, and campus stakeholders to identify solutions and improve student success outcomes. The coordinator also supports Texas One Stop’s integrated service model by assisting students with enrollment services and contributing to a collaborative, student-centered team environment.

Responsibilities

• Maintain and provide data, reports, and summaries for Texas One Stop and student success-related initiatives.
• Responsibilities include accurate record-keeping and analysis of those data.
• Provide assessment support for assigned programs.
• Review degree audits, course registration and student records to identify patterns related to graduation barriers.
• Support initiatives designed to achieve improvements in the four-year graduation rate.
• Communicate with students, advisors and administrators to trouble-shoot graduation barriers and provide timely solutions for students.
• Follow intake protocols and work with students on a 1:1 basis.
• Assist Texas One Stop during peak periods via front counter or email to counsel students on a variety of enrollment services (i.e., financial aid, billing, academic records, registration).
• Apply critical analysis, independent discretion, and professional judgment to address a wide range of student needs and situations.
• Serve as an active, positive and engaged member of the Texas One Stop staff.
• Participate on cross-functional committees as appropriate, develop and manage assigned office procedures, paperwork, and data integrity.
• Other duties as assigned.

Responsibilities

• Maintain and provide data, reports, and summaries for Texas One Stop and student success-related initiatives.
• Responsibilities include accurate record-keeping and analysis of those data.
• Provide assessment support for assigned programs.
• Review degree audits, course registration and student records to identify patterns related to graduation barriers.
• Support initiatives designed to achieve improvements in the four-year graduation rate.
• Communicate with students, advisors and administrators to trouble-shoot graduation barriers and provide timely solutions for students.
• Follow intake protocols and work with students on a 1:1 basis.
• Assist Texas One Stop during peak periods via front counter or email to counsel students on a variety of enrollment services (i.e., financial aid, billing, academic records, registration).
• Apply critical analysis, independent discretion, and professional judgment to address a wide range of student needs and situations.
• Serve as an active, positive and engaged member of the Texas One Stop staff.
• Participate on cross-functional committees as appropriate, develop and manage assigned office procedures, paperwork, and data integrity.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree.
• A combination of 4 years of experience in academic advising, student financial aid, student personnel, student services, or related experience.
• Proficiency with software including Microsoft 365 Office Suit.
• Must be organized, detail-oriented, and customer focused.
• Candidates must have superior project, communication, and time-management skills and a professional demeanor.
• Must be capable of multi-tasking in a high-stress environment.
• Must be able to prioritize work assignments to complete work within required time periods.
• Willing to work evening and weekend events as required.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master’s degree.
• More than the required years of experience.
• Proficiency with software including Salesforce CRM and WaitWell.
• Extremely detail-oriented.
• Excellent interpersonal skills.
• Ability to handle stressful situations with composure.
• Knowledge of and proficiency with software including MS Word and Excel.
• Ideal candidates will be able to set priorities and manage multiple projects.
• Ability to remain productive in a fast-paced, shared space environment with frequent interruptions.
• Ability to make presentations to individuals and groups of various sizes.
• Spanish-speaking.

Salary Range $50,000 + depending on qualifications

Working Conditions

May work around standard office conditions. Repetitive use of a keyboard at a workstation.

Work Shift

Scheduled work hours may vary, including nights and/or weekends.

Required Materials

Letter of interest Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor.

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and may be notified as required. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

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Comments and Inquiries: Email comments to [e-mail]. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at [phone], or toll-free at [phone]. UT Austin is a Tobacco-free Campus