Student Payments Specialist

Stubblefield Institute; Shepherdstown (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

13 paid holidays

15 days annual leave

18 sick days

Health insurance and benefits

401(a) retirement with 6% match

Tuition waivers for employees and for1

Job summary

Shepherd University is seeking a detail‑oriented financial services assistant to manage daily student payments and deposits. You will post to the university and state accounting systems, and act as the primary contact for related inquiries, ensuring accuracy and confidentiality.

The role requires 1+ year of high‑volume customer service, proficiency with Microsoft Office, and the ability to learn WV financial procedures and reporting requirements.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum of one year in customer service in a high-volume environment.
• Experience with professional communication across diverse groups.
• Basic knowledge of accounting, cash handling, and financial recordkeeping.
• Experience entering data in computerized financial systems.
• Strong attention to detail for financial transactions and deposits.
• Proficiency in Microsoft Office, especially Excel, Word, Outlook.
• Ability to handle confidential financial and student information.
• Strong organizational, problem-solving and interpersonal skills.
• Ability to work with university departments, state agencies and external stakeholders.
• Willingness to learn State of West Virginia financial procedures and systems.

Responsibilities

• Process daily receipt of student payments and departmental deposits.
• Post transactions to university accounting system and WV state accounting system.
• Serve as liaison for day-to-day student payment issues.
• Enter documents into WV State Auditors Office accounting system and update Daily Cashbook.
• Handle NSF and third-party vendor payments; reconcile EGOV payments daily.
• Provide high-volume customer service to students, parents, vendors and offices.
• Assist with refunds, holds, and account postings; notify relevant departments.

Skills

Customer service

Data entry

Microsoft Excel

Attention to detail

Confidentiality

Communication

Inter-department coordination

Education

High school diploma

Associate degree in business / accounting / finance

Bachelor’s degree in Accounting / Finance (preferred)

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Shepherd University is seeking a detail‑oriented financial services assistant to manage daily student payments and deposits. You will post to the university and state accounting systems, and act as the primary contact for related inquiries, ensuring accuracy and confidentiality.

The role requires 1+ year of high‑volume customer service, proficiency with Microsoft Office, and the ability to learn WV financial procedures and reporting requirements.