Student Outreach and Support Graduate Assistant

University of Texas; Utah; On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Insurance benefits

Job summary

The University of Texas at Austin is seeking a Student Outreach and Support Graduate Assistant to provide case management, threat assessment and crisis services for students on campus.

Responsibilities include supporting students with mental health, safety concerns, and connecting them with campus and community resources, while maintaining confidential records. This on‑campus role involves 20 hours weekly with daytime scheduling.

Qualifications

• Currently enrolled as a graduate student (master’s level preferred) taking at least 9 hours.
• Demonstrate an understanding of crisis management, mental health, and student resources.
• Ability to exercise a high level of discretion and uphold privacy and confidentiality of student records.

Responsibilities

• Facilitate case management for various student emergencies including financial concerns, hospitalizations, and general mental health.
• Provide comprehensive referral services to students for on campus and community services.
• Assist in the support of student victims and survivors of crimes, abuse, theft, assaults or other types of safety concerns.
• Assist with department and student outreach to enhance partnerships within the University.
• Work 1:1 with students through walk‑in appointments and incoming calls or emails.
• Manage and update case records and documentation.

Skills

Crisis management

Mental health

Discretion and confidentiality

Written and verbal communication

Interpersonal skills

Organizational skills

Macintosh familiarity

Education

Graduate student (master’s level preferred)

Tools

Macintosh

Job description

Job Posting Title: Student Outreach and Support Graduate Assistant

Hiring Department: Office of the Vice President for Student Affairs

Position Open To: All Applicants

Weekly Scheduled Hours: 20

FLSA Status: To Be Determined at Offer

Earliest Start Date: Ongoing

Position Duration: Limited Duration Based on Business Need

Location: UT MAIN CAMPUS

Job Details:

Purpose Contribute and provide case management, threat assessment, and crisis services for undergraduate and graduate students to ensure a comprehensive and holistic approach to student emergencies, critical incidents on campus, student success, and retention. Address academic, financial, residential, student development, mental health, wellness, safety, and behavioral issues with students in need. Hours to be scheduled between 8:00 a.m. and 5:00 p.m., Monday through Friday

Qualification for in-state tuition rates Comprehensive insurance benefits package (September – May) Hands‑on work in student personnel field, providing excellent work experience

• Facilitate case management for various student emergencies including financial concerns, hospitalizations, and general mental health.
• Provide comprehensive referral services to students for on campus and community services.
• Assist in the support of student victims and survivors of crimes, abuse, theft, assaults or other types of safety concerns.
• Assist with department and student outreach to enhance partnerships within the University.
• Work 1:1 with students through walk‑in appointments and incoming calls or emails.
• Manage and update case records and documentation.

Required Qualifications:

• Currently enrolled as a graduate student (master’s level preferred) taking at least 9 hours.

Preferred Qualifications:

• Demonstrate an understanding of crisis management, mental health, and student resources.
• Experience working with sensitive student populations.
• Ability to exercise a high level of discretion and uphold privacy and confidentiality of student records.
• Excellent written and oral communication skills.
• Strong interpersonal abilities and proven organizational skills.
• Experience with Macintosh computer hardware and software or the ability to learn applications quickly (i.e. Microsoft office suite products).
• Other experience/skills as relevant to specific position responsibilities.

Salary $19.33

Work Shift Hours to be scheduled between 8:00 a.m. and 5:00 p.m., Monday through Friday

Required Materials:

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility: Please confirm your eligibility for this position here: http://www.utexas.edu/hr/student/student_acad_employment.html

Retirement Plan Eligibility: Students in this position may choose to enroll in the UTSaver voluntary retirement programs.

Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and to file accurate reports and notifications. If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you’re at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

Looking for a student job? Please see our Student Employment site.

Comments and Inquiries: Email comments to [e-mail]. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at [phone], or toll-free at [phone]. UT Austin is a Tobacco-free Campus