Student Associate - Advising Pod 5

University of Texas; United States; On-site; USD 15,154,000 - 17,220,000; Part time

Job summary

The University of Texas at Austin is seeking a Student Associate for Advising Pod 5 at UT Main Campus. This role supports the Undergraduate Advising Office, handling phones, scheduling, data entry, and website assistance, while connecting students to campus resources.

The ideal candidate is a current UT Austin student with customer service experience, strong integrity, and the ability to take initiative. 19 hours weekly, $12 per hour, with training provided.

Qualifications

• Current UT Austin student enrolled for the current regular semester, in good academic standing (not on academic warning or academic dismissal).

Responsibilities

• Maintain and organize the front office space to welcome students, staff, and visitors.
• Apply UT Austin policies and procedures to daily interactions with student services.
• Respond to inquiries via phone, email, or in-person with accurate information and route complex questions to appropriate offices.
• Assist both new and returning students with general questions and guide them to campus resources.
• Perform other duties as assigned.

Skills

Customer service

Detail-oriented

Independent work

Integrity/confidentiality

Education

Current UT Austin student

Job description

Student Associate - Advising Pod 5

Hiring Department: College of Liberal Arts

Position Open To: All Applicants

Weekly Scheduled Hours: 19

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue Until May 15, 2027

Location: UT MAIN CAMPUS

Job Details

Purpose: Student Associates act as the administrative front line for a Student Affairs Undergraduate Advising Office. They perform everyday administrative tasks such as answering phones, creating appointments for students, data entry, and website assistance. They do not advise students on which classes to take, but they do connect students with the appropriate resources. The ideal candidate will also have a background in customer service, a strong sense of integrity and confidentiality, and must be able to demonstrate the ability to take initiative. Perform other office tasks as needed. Hiring for 2026 Fall Term and expected to continue for the Spring Term. All training necessary will be provided.

Career Competencies Gained

• Communication: Delivered accurate information to students via in-person, phone, and online channels
• Critical Thinking: Applied university policies to varied student situations and referred complex issues appropriately
• Professionalism: Maintained an organized front office and demonstrated reliability and attention to detail
• Technology: Utilized online systems to assist students and manage policy updates
• Teamwork: Collaborated with advisors to support student needs

Job Responsibilities

• Maintain and organize the front office space to ensure a welcoming and efficient environment for students, staff, and visitors
• Demonstrate a strong understanding of University of Texas policies and procedures, particularly as they relate to student services, and apply this knowledge in daily interactions
• Respond to inquiries received through phone, email, or in-person interactions, providing accurate information and directing complex or specialized questions to the appropriate persons or units
• Provide support for both new and returning students, assisting with general questions, guidance through university processes, and connecting them to campus resources as needed
• Other duties as assigned

Required Qualifications

• Current student at UT Austin and is enrolled/registered (fees paid) for the current regular semester, in good academic standing (not on academic warning or academic dismissal)

Work Shift

Applicants will be expected to work during business hours Monday-Friday between 8 a.m. and 5:00 p.m. If applying as a work study candidate, then must be awarded Federal Work-Study on the Work-Study Verification (WSV)

Preferred Qualifications

• Undergraduate student at UT graduating after May 2027
• Customer service experience
• Detail-oriented, organized, flexible, and can work independently and accurately with little supervision

Position Details

$12hr 19 hours per week.

Working Conditions

Standard Office Environment In-Person Repetitive use of keyboard at a workstation

Employment Eligibility

Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.

Retirement Plan Eligibility

Students in this position may choose to enroll in the UTSaver voluntary retirement programs.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and if this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

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Comments and Inquiries

Email comments to [e-mail]. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services.

For more job information, call the Human Resource Service Center at [phone], or toll-free at [phone]. UT Austin is a Tobacco-free Campus