Student Loan Support Counselor (Hybrid)

ECMC Group; Minneapolis (MN); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) plan with company match

Tuition reimbursement

Job summary

ECMC Group in Minneapolis, MN is seeking an outbound loan counselor who will contact student loan borrowers throughout the loan lifecycle to discuss repayment options and help keep loans current.

This hybrid role requires in-office attendance Monday through Wednesday in Minneapolis. Ideal candidates have at least 1 year of office or customer service experience; bilingual Spanish/English is a plus. Benefits include health, retirement matching, and tuition assistance.

Qualifications

• High School diploma or GED required.
• 1+ year of office/business, clerical or customer service experience.

Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status.
• Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.
• Receives predictive telephone dialer system transfers and handles them within required measures.
• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.
• Performs other related duties as assigned.

Skills

Customer service experience

Office/clerical experience

Bilingual in Spanish and English

Education

High School diploma or GED

Job description

ECMC Group in Minneapolis, MN is seeking an outbound loan counselor who will contact student loan borrowers throughout the loan lifecycle to discuss repayment options and help keep loans current.

This hybrid role requires in-office attendance Monday through Wednesday in Minneapolis. Ideal candidates have at least 1 year of office or customer service experience; bilingual Spanish/English is a plus. Benefits include health, retirement matching, and tuition assistance.