Student Loan Servicing Specialist

KY Higher Education Student Loan Corporation; Louisville (KY); Sur place; USD 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health and dental insurance

Life insurance

Disability insurance

401(k) retirement plan

Educational assistance

Résumé du poste

KHESLC in Louisville, KY invites applications for a Loan Servicing Representative. This full-time, in-office position handles borrower contacts, delinquency management, and default prevention, ensuring compliance with policies.

Responsibilities include inbound/outbound calls, explaining repayment options, documenting borrower history, and meeting department goals. KHESLC offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

• High school diploma or equivalent required
• Six months of call center experience preferred
• Excellent communication and listening skills
• Ability to navigate multiple screens while talking and typing
• Experience in debt collection, sales, or student loan servicing preferred
• Working knowledge of student loans preferred

Responsabilités

• Receives inbound and makes outbound calls to borrowers manually and through a predictive dialer.
• Educates borrowers on available repayment options and assists them in determining the most appropriate option to prevent and resolve delinquency.
• Demonstrates excellent listening skills and utilizes available resources in order to understand and assist borrowers.
• Ability to communicate via telephone and e-mail.
• Utilizes superb customer service skills and call control techniques.
• Ability to handle upset borrowers and challenging situations.
• Documents borrower history accurately, clearly, and thoroughly.
• Research account history, imaging, and other resources to effectively service the loan.
• Contacts third parties such as employers and references to obtain borrower information
• Consistently meets department goals and deadlines.
• Demonstrates excellent attendance, punctuality, and time management skills.
• Performs other duties as assigned.

Connaissances

Call center experience

Excellent communication

Multitasking

Debt collection knowledge

Student loan servicing knowledge

Predictive dialer

Formation

High school diploma or equivalent

Outils

Predictive dialer

Description du poste

KHESLC in Louisville, KY invites applications for a Loan Servicing Representative. This full-time, in-office position handles borrower contacts, delinquency management, and default prevention, ensuring compliance with policies.

Responsibilities include inbound/outbound calls, explaining repayment options, documenting borrower history, and meeting department goals. KHESLC offers a comprehensive benefits package and opportunities for professional growth.