Student Life Office Manager

Northwestern-Michigan-College

Traverse City (MI)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Northwestern-Michigan-College in Traverse City, MI, is seeking an administrative and operational support specialist for the Student Services department. The role includes front-desk duties, budget monitoring, and coordination of student events and records.

Responsibilities include assisting counseling staff and Dean of Students with confidential matters, mentoring student groups, and coordinating student government activities.

Qualifications

Associate's degree is required.
2–5 years of related experience required.
Experience with databases required.
Banner experience preferred.
Experience updating web pages preferred.
Front-line intervention in stressful situations preferred.
Experience organizing and managing events preferred.
Greet walk-ins, answer phones, schedule for staff.

Responsibilities

Greet walk-in customers and manage multi-line calls.
Schedule appointments for director and staff; coordinate messages.
Order and maintain office supplies; process requisitions.
Assist with budget preparation and monitor accounts.
Maintain and update student records and confidential files.
Coordinate and support events and activities for students.
Interact with students daily and provide frontline support.
Supervise others, including interviewing, hiring and training.

Skills

Databases

Budgeting

Event planning

Web content editing

Customer service

Education

Associate's degree

Tools

Banner

Job description

Summary

The position provides office, administrative and operational support services to a student services department.

Qualifications

Associate's degree (Required)

Between 2 and 5 years of related experience (Required)

Experience and skills in databases (Required)

Experience with Banner (Preferred)

Experience updating web pages (Preferred)

Experience in providing front line intervention in stressful situations (Preferred)

Experience in organizing and managing events (Preferred)

(Critical) Greets walk-in customers, answers multi-line telephones, schedules appointments for director and professional staff, and coordinates the preparation and dissemination of messages to students.
(Critical) Orders and maintains office supplies, including copier, and printer supplies, and processes purchase requisitions.
(Critical) Assists with budget preparation and monitors accounts.
(Critical) Maintains and updates content on web pages, including oversight of marketing of Student Life events.
(Critical) Prepares and maintains student records, including confidential files.
(Critical) Schedules and assists in coordinating special activities, events and conferences.
(Critical) Interacts with and assists students daily.
(Critical) Supervises others in accordance with NMC's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, recognizing employees; addressing performance problems or gaps.
(Critical) Compiles information and prepares reports.
(Critical) Manages Student Groups, including advisors and student leaders, related to budget, marketing, fund raising, etc.
(Critical) Assists counseling staff and Dean of Students with confidential student matters that require immediate attention and intervention.
(Very Important) Assists with coordination of Student Government Associate meetings and events.
(Very Important) Mentors Student Group leaders, teaches leadership training, and monitors ongoing progress of current Student Groups.
(Minor Importance) Oversees the scheduling and service to students seeking counseling services.