Student Journey Systems Analyst

University Support Services; United States; On-site; USD 86,000 - 95,000; Full time

Job summary

University Support Services invites applications for a Business Analyst, Information Systems in the United States. The role collaborates with business stakeholders, IT, and external platforms to deliver scalable solutions improving the student journey and institutional outcomes.

Responsibilities focus on requirements, process optimization, and system integration across recruitment, admissions, enrollment, progression, retention, and graduation.

Qualifications

• Bachelor’s degree required.
• Experience with CRM and LMS systems.
• Salesforce experience required.
• 2+ years delivering enterprise IT solutions.
• Experience as a business analyst, consultant, or project manager with an IT background preferred.

Responsibilities

• Identify, plan, and implement technology solutions and process improvements that support recruitment, retention and graduation.
• Provide guidance and hands-on support for application systems within area of responsibility.
• Oversee third-party and cloud-based service integrations.
• Support security compliance efforts.
• Lead requirements gathering sessions and create process flows.
• Plan and manage release and delivery cycles for initiatives.
• Maintain relationships with stakeholders across the organization.

Skills

Analytical thinking

Effective communication

Requirements gathering

Stakeholder liaison

Project coordination

Education

Bachelor’s degree

Tools

Salesforce

CRM

LMS

SIS

Job description

University Support Services invites applications for a Business Analyst, Information Systems in the United States. The role collaborates with business stakeholders, IT, and external platforms to deliver scalable solutions improving the student journey and institutional outcomes.

Responsibilities focus on requirements, process optimization, and system integration across recruitment, admissions, enrollment, progression, retention, and graduation.