Student ITS Event Support Associate

Florida Gulf Coast University; United States; On-site; USD 16,531 - 20,664; Part time

Job summary

Florida Gulf Coast University is seeking a Student ITS Event Support Associate to assist with audio-visual technology at campus events. Ideal candidates will be students enrolled at FGCU, committed to providing excellent customer service and supporting event technology.

This role involves troubleshooting audio-visual systems and ensuring their operation while enhancing user experiences. Flexible hours including evenings and weekends are required to accommodate event schedules.

Qualifications

• Must be in good conduct standing with the University.
• Ability to work flexible hours, including evenings and weekends based on event schedules.

Responsibilities

• Deliver, install, troubleshoot, and operate audio visual systems and equipment.
• Provide customer service and assist users with operational issues.
• Track tickets and assist in processing customer requests.

Skills

Customer service

Audio-visual technology

Problem-solving

Education

Currently enrolled as a student at FGCU

Job description

Job Summary

The Student ITS Event Support Associate helps deliver and support technology used in campus events, classes, and meetings. This role is ideal for students interested in audio-visual tech, streaming platforms, and customer service.

Typical Duties

• Delivers, installs, troubleshoots, and operates audio visual systems, streaming platforms, and computers used in classes, meetings, conferences, and other special events.
• Ensures correct operation of audio-visual equipment, assists users with operational issues, and provides excellent customer service.
• Learns to use basic software tools to enhance audio and video sources.
• Assists in processing customer requests.
• Assists in tracking tickets in work order system.
• Performs other job-related duties as assigned.

Required Qualifications

• Enrolled as a student at Florida Gulf Coast University and in good conduct standing with the University.
• Ability to work flexible hours, including evenings and weekends, based on event schedules.

Knowledge, Skills, and Abilities

• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action, and attire.
• Apply effective techniques to create working relationships with others to achieve common goals.
• Successfully communicate and collaborate with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

EEO Statement

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or protected veteran status.

Temporary jobs offered through FGCU's career site aim to support students financially while also offering valuable opportunities for skill development and networking. Additionally, non-students can also find temporary job listings that align with their skillset and career goals, providing flexible employment options in the FGCU community.