Student ITS Event Support Associate

The Chronicle Of Higher Education, Inc.; Fort Myers (FL); On-site; USD 16,531 - 24,796; Part time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Student ITS Event Support Associate at Florida Gulf Coast University. You will support technology used in campus events, classes, and meetings, focusing on audio-visual systems and streaming platforms.

The role blends customer service with hands-on tech in a student-friendly environment. Ideal for students interested in AV tech and event logistics, with duties including event setup, troubleshooting, and ticket-tracking in the work order

Qualifications

• Enrolled FGCU student in good conduct standing.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Delivers, installs, troubleshoots, and operates audio visual systems and streaming platforms for events and classes.
• Provides excellent customer service and supports users with operation issues.
• Learns basic software tools to enhance audio/video sources and assists in processing requests.
• Keeps track of tickets in the work order system and supports event setup.

Skills

Customer service

Audio-visual support

Event setup

Troubleshooting

Education

Enrolled as FGCU student

Tools

Work order system

Job description

Student ITS Event Support Associate

Job Summary The Student ITS Event Support Associate helps deliver and support technology used in campus events, classes, and meetings. This role is ideal for students interested in audio-visual tech, streaming platforms, and customer service.

Job Description

Typical duties include but not limited to:

• Delivers, installs, troubleshoots, and operates audio visual systems, streaming platforms, and computers used in classes, meetings, conferences, and other special events.
• Ensures correct operation of audio-visual equipment, assists users with operational issues, and provides excellent customer service.
• Learns to use basic software tools to enhance audio and video sources.
• Assists in processing customer requests.
• Assists in tracking tickets in work order system.

Other duties

• Performs other job-related duties as assigned.

Required Qualifications

• Enrolled as a student at Florida Gulf Coast University and in good conduct standing with the University.
• Ability to work flexible hours, including evenings and weekends, based on event schedules.

Knowledge, Skills, and Abilities

• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action, and attire.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

To apply, visit https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs-temporary/job/Main-Campus/Student-ITS-Event-Support-Associate_R0006888