Student Associate - Lab Attendant/Helpdesk DTS

University of Cincinnati; Cincinnati (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

University of Cincinnati seeks a Student Associate to provide part-time support within university departments, offering students valuable work experience while helping operations run smoothly. The role emphasizes reliable service, professionalism, and timely completion of assigned tasks.

Duties include monitoring computer labs, providing basic tech support, assisting with data entry and communications, supporting events, and maintaining confidentiality per university policies.

Qualifications

• Current UC Student registered for at least 1 credit hour.
• Familiarity with macOS and Windows.
• Ability to lift 25-50 lbs.
• Punctual and detail oriented.
• High School Diploma or GED.
• Enrolled at a post-secondary institution or a secondary school.
• Enrolled at least part-time (one or more credit hours if at a post-secondary institution), except for summer term, or will be a registered student during the next academic term.
• Must be at least 16 years of age.
• Enrollment shall include term periods between terms and a one-off off term as applicable to student employees.

Responsibilities

• Monitor computer labs and enforce computer lab policies according to schedule.
• Provide instruction and/or training to users on supported technologies, such as projectors, Apple TVs, and printing.
• Provide basic technology support or elevate as necessary to users over the phone and in person.
• Create and update trouble tickets and update documentation as necessary.
• Perform a variety of administrative, operational, or program support tasks as assigned by the department.
• Assist with daily office or departmental activities, including data entry, filing, customer service, and communications.
• Support departmental projects, events, and initiatives that enhance university programs or community engagement.
• Operate standard office equipment and software applications in the performance of assigned duties.
• Maintain confidentiality of student, departmental, and institutional information in accordance with university policies.
• Demonstrate professionalism, reliability, and a commitment to providing quality service.

Skills

Punctual

Detail-oriented

Education

High School Diploma or GED

Job description

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country.” UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Primary Duties

The Student Associate position provides part-time employment opportunities within University of Cincinnati departments. This role offers students the chance to gain valuable work experience while supporting the operations and services of the university.

Hours Per Week

10-20

• Monitor computer labs and enforce computer lab policies-Open and close computer labs according to schedule.
• Provide instruction and/or training to users on supported technologies, such as projectors, Apple TVs, and printing
• Provide basic technology support or elevate as necessary to users over the phone and in person
• Create and update trouble tickets and update documentation as necessary
• Perform a variety of administrative, operational, or program support tasks as assigned by the department.
• Assist with daily office or departmental activities, including data entry, filing, customer service, and communications.
• Support departmental projects, events, and initiatives that enhance university programs or community engagement.
• Operate standard office equipment and software applications in the performance of assigned duties.
• Maintain confidentiality of student, departmental, and institutional information in accordance with university policies.
• Demonstrate professionalism, reliability, and a commitment to providing quality service.
• Perform related duties based on departmental need. This job description can be changed at any time.

Minimum Requirements

• Current UC Student registered for at least 1 credit hour
• Familiarity with macOS and Windows
• Ability to lift 25-50 lbs
• Punctual and detail oriented
• High School Diploma or GED
• Enrolled at a post-secondary institution or a secondary school.
• Enrolled at least part-time (one or more credit hours if at a post-secondary institution), except for summer term, or will be a registered student during the next academic term.
• Must be at least 16 years of age.
• “Enrollment” shall include:
  • The period between two successive terms for which the student is enrolled.
  • The one “off” term in each academic year in which the student is not enrolled. Student employee status may be retained for one additional term following either graduation or withdrawal from enrollment.

Physical Requirements

UC is an E-Verify employer.

If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process.

As a UC student employee of an Ohio public institution, you will not contribute to the federal Social Security system, other than contributions to Medicare.

Hourly Pay Rate: [[custRCM_PostingSalary]]

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.