Student IT Help Desk Technician (Work-Study)

Tennessee Board of Regents; Memphis (TN); On-site; USD 5,400 - 11,000; Part time

Job summary

Southwest Tennessee Community College is seeking a tech-savvy Student Worker to join IT Services at the Help Desk, assisting students, staff, and faculty with issues and routine support. You will gain experience in troubleshooting, ticketing, and customer service using MS Word, PowerPoint, Excel, Outlook, and remote support tools.

Eligibility requires being a registered student and approved for Federal Work Study, with 10–20 hours per week and a flexible IT Services schedule.

Qualifications

• Must be a registered student of Southwest Tennessee Community College.
• Only Federal Work Study approved students qualify for this position.
• Availability to work 10-20 hours per week, with a flexible schedule based on IT Services needs.

Responsibilities

• Answer phone calls from students, staff, and faculty, log the call, and follow up to ensure the issue was resolved.
• Assist with common technology issues, such as password resets and software troubleshooting.
• Manage printers in the library, including maintenance and restocking paper and toner.
• Perform light cleaning and ensure a tidy work environment.
• Maintain dependability and punctuality for successful job performance.

Skills

MS Word

PowerPoint

Excel

Communication

Education

Registered student

Tools

MS Word

PowerPoint

Excel

Outlook

Remote Support

Job description

Southwest Tennessee Community College is seeking a tech-savvy Student Worker to join IT Services at the Help Desk, assisting students, staff, and faculty with issues and routine support. You will gain experience in troubleshooting, ticketing, and customer service using MS Word, PowerPoint, Excel, Outlook, and remote support tools.

Eligibility requires being a registered student and approved for Federal Work Study, with 10–20 hours per week and a flexible IT Services schedule.