College Work Study Program (Help Desk Technician)

Tennessee Board of Regents; Memphis (TN); On-site; USD 5,400 - 11,000; Part time

Job summary

Southwest Tennessee Community College is seeking a tech-savvy Student Worker to join IT Services at the Help Desk, assisting students, staff, and faculty with issues and routine support. You will gain experience in troubleshooting, ticketing, and customer service using MS Word, PowerPoint, Excel, Outlook, and remote support tools.

Eligibility requires being a registered student and approved for Federal Work Study, with 10–20 hours per week and a flexible IT Services schedule.

Qualifications

• Must be a registered student of Southwest Tennessee Community College.
• Only Federal Work Study approved students qualify for this position.
• Availability to work 10-20 hours per week, with a flexible schedule based on IT Services needs.

Responsibilities

• Answer phone calls from students, staff, and faculty, log the call, and follow up to ensure the issue was resolved.
• Assist with common technology issues, such as password resets and software troubleshooting.
• Manage printers in the library, including maintenance and restocking paper and toner.
• Perform light cleaning and ensure a tidy work environment.
• Maintain dependability and punctuality for successful job performance.

Skills

MS Word

PowerPoint

Excel

Communication

Education

Registered student

Tools

MS Word

PowerPoint

Excel

Outlook

Remote Support

Job description

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: College Work Study Program (Help Desk Technician)

Employee Classification:Other

Institution:Southwest Tennessee Community College

Department:Infrastructure Services

Campus Location: SWTCC - Multiple Campus Locations

Job Summary

We are seeking a tech-savvy and customer-oriented student to join our IT Services team as a Student Worker. In this role, you will support students, staff, and faculty at the Help Desk, while gaining valuable experience in troubleshooting and customer service. Prior experience with MS Word, PowerPoint, Excel, Remote Support, and Outlook.

Job Duties

• Answer phone calls from students, staff, and faculty, log the call, and follow up to ensure the issue was resolved.
• Assist with common technology issues, such as password resets and software troubleshooting.
• Manage printers in the library, including maintenance and restocking paper and toner.
• Perform light cleaning and ensure a tidy work environment.
• Maintain dependability and punctuality for successful job performance.

Minimum Qualifications

• Must be a registered student of Southwest Tennessee Community College.
  
• Only students who are approved for Federal Work Study are qualified for this position.
  • If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
    
• Availability to work 10-20 hours per week, with a flexible schedule based on the needs of the IT Services department.

Knowledge, Skills, and Abilities

• Knowledge of MS Word, PowerPoint, and Excel.
  
• Excellent communication and interpersonal skills.
  
• Strong problem-solving abilities and attention to detail.

Licenses or Training Required

• None

In order to be considered for the position

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies: Dr. Brandon Johnson, Director of People & Culture, [e-mail], 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.