Student IT Help Desk Tech — PC & Mobile Support

uva; Charlottesville (VA); On-site; USD 264,000 - 441,000; Part time

Job summary

The University of Virginia is seeking a student help desk technician to support the Facilities Management IT team with desktop and mobile device issues on campus. You will resolve first- and second-tier problems, document request history, and triage more complex tickets to appropriate staff.

As a student employee, expect 12–20 hours weekly, on-site at UVA. A DMV check is required; familiarity with Windows 10/11 and Office 365 helps.

Qualifications

• Currently enrolled as an undergraduate student at UVA.
• No prior experience required, training provided.
• DMV check will be conducted.

Responsibilities

• Provide end-user support by phone and in person.
• Perform basic PC hardware/software and smartphone configuration.
• Provide basic network support and document request history.

Skills

Virginia driver's license

Windows 10/11 & Office 365

Smartphone knowledge

Teamwork

Phone communication

Build and deploy PCs

Positive attitude & reliability

Education

Current UVA undergraduate student

Preference for 1st/2nd-year undergrad

Tools

PC deployment tooling

Job description

The University of Virginia is seeking a student help desk technician to support the Facilities Management IT team with desktop and mobile device issues on campus. You will resolve first- and second-tier problems, document request history, and triage more complex tickets to appropriate staff.

As a student employee, expect 12–20 hours weekly, on-site at UVA. A DMV check is required; familiarity with Windows 10/11 and Office 365 helps.