Student IT Help Desk - Desktop & Network Support

Waupaca Foundry, Inc.; Waupaca (WI); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading iron castings provider in Waupaca, Wisconsin, is seeking a Technical Support Intern to assist staff with desktop and laptop technical support. The ideal candidate will be pursuing a degree in Information Technology and be enrolled as a full-time student for Fall 2026. Strong interpersonal skills and the ability to manage multiple tasks in a fast-paced environment are essential. Responsibilities include troubleshooting technical issues and providing excellent customer service throughout the organization.

Qualifications

• Be enrolled in post-high school education for the Fall 2026 semester.
• Minimum of 1 completed year in related field (preferred).
• Be considered a full-time student (12 credits or more).

Responsibilities

• Assist with installation and ongoing support of desktop computers and software.
• Record systems and status information using Microsoft’s Service Manager.
• Troubleshoot issues with PCs, laptops, printers, and network access.
• Respond to technical assistance requests in person or electronically.
• Track and document problem resolutions and requests.
• Ensure 6S Compliance.

Skills

Interpersonal and customer service skills

Time management

Ability to multi-task

Problem solving

Excellent communication skills

Education

Pursuing a Bachelor's/Associates degree in Information Technology

Job description

A leading iron castings provider in Waupaca, Wisconsin, is seeking a Technical Support Intern to assist staff with desktop and laptop technical support. The ideal candidate will be pursuing a degree in Information Technology and be enrolled as a full-time student for Fall 2026. Strong interpersonal skills and the ability to manage multiple tasks in a fast-paced environment are essential. Responsibilities include troubleshooting technical issues and providing excellent customer service throughout the organization.