Student IT Help Desk Associate

Sowela Technical Community College; Baton Rouge (LA); On-site; USD 13,776 - 20,664; Part time

Benefits offered by this job

Employee Assistance Program

Supplemental Retirement options

Job summary

Sowela Technical Community College in Baton Rouge is seeking a Student Worker - Help Desk Technician. In this role, you will manage IT support tickets, communicate with customers, and build relationships with IT staff. The position is designed for full-time students, requiring verification of student status and a background check.

Benefits include Employee Assistance Program and options to contribute to retirement. This role offers high flexibility to balance coursework with job duties.

Qualifications

• Must be a full-time student and maintain full-time status.
• Must furnish verification of full-time student status.
• Must pass a background screen.

Responsibilities

• Build strong relationships with IT staff.
• Work Request and Incident tickets timely.
• Identify recurring ticket patterns for larger issues.
• Document ticket details accurately.
• Communicate effectively with customers and coworkers.
• Perform other related duties as required.

Skills

Technical Skills

Customer Focus

Communication

Work Quality and Organization

Interpersonal and Adaptability

Professional and Accountability

Education

High school diploma or equivalent

Job description

Sowela Technical Community College in Baton Rouge is seeking a Student Worker - Help Desk Technician. In this role, you will manage IT support tickets, communicate with customers, and build relationships with IT staff. The position is designed for full-time students, requiring verification of student status and a background check.

Benefits include Employee Assistance Program and options to contribute to retirement. This role offers high flexibility to balance coursework with job duties.