Student Information System Support Technician (Student Affairs)

Lake Erie College of Osteopathic Medicine (LECOM); Erie (Erie County); On-site; USD 42,000 - 62,000; Full time

Job summary

Lake Erie College of Osteopathic Medicine (LECOM) is seeking a Student Information System Support Technician to work with the Information Systems Manager and SIS Coordinator to resolve daily issues and improve service for students and staff using Salesforce, Banner, and The LECOM Experience across all campuses.

The role emphasizes troubleshooting, data reporting, user training, and collaboration with Admissions, Registration, Financial Aid, Clinical Education and Accounting to ensure accurate

Qualifications

• Interest in customer support with good troubleshooting skills and basic SQL exposure.
• Experience with Microsoft Office and basic database concepts.
• Strong analytical and problem‑solving abilities.

Responsibilities

• Resolve daily SIS issues to improve service for students and staff.
• Troubleshoot Banner/Canvas and Salesforce integrations.
• Create and modify reports and data collection forms in Banner.
• Provide user training on Salesforce and Banner modules.
• Support Admissions, Registration, Financial Aid, and Accounting functions.

Skills

Customer support

Troubleshooting

SQL basics

MS Office

Education

Associate's Degree in Computer Science / Information Systems / Database Systems

Tools

Banner

Salesforce

Canvas

Job description

• JOB SUMMARY**: The Student Information System Support Technician works with the Information Systems Manager/ SIS Coordinator to resolve daily issues and work to improve service to students and staff who use Salesforce, Banner, and The LECOM Experience in all programs at all LECOM campuses.
  

• JOB SUMMARY**: The Student Information System Support Technician works with the Information Systems Manager/ SIS Coordinator to resolve daily issues and work to improve service to students and staff who use Salesforce, Banner, and The LECOM Experience in all programs at all LECOM campuses.
  

Characteristic Job Tasks And Responsibilities

• Promotes and preserves the mission of LECOM;
• Maintains confidentiality, professional appearance, and pleasant demeanor;
• Acquires knowledge in the Banner Self-Service user interface - both the base software modules and the customizations used by LECOM Admissions, Registration, Financial Aid, Clinical Education and Accounting. Provides help desk support for all users;
• Acquires knowledge in the interaction of The LECOM Experience and use of standard and custom packages. Troubleshoots problems with the creation of course pages and other functions controlled in Banner/Canvas. Creates admission applications and online data collection forms;
• Acquires knowledge in the use of SQL to query Banner and Salesforce for reporting and troubleshooting;
• Responds to support requests for Banner and Salesforce in a timely manner and keeps end users informed of how and when problems are resolved;
• Sets up and troubleshoots Salesforce/Banner automatic mail-merge correspondence;
• Creates new reports, maintains and updates existing ones;
• Runs weekly data quality reports and corrects inconsistencies;
• Provides individual training to new Salesforce users;
• Provides support and troubleshooting to medical, pharmacy, dental, masters and doctorate applicants for the Student Self-Service and Banner Admissions pages;
• After proficiency in the Admissions module is acquired, begin learning and sharing responsibility in the Registration, Financial Aid, Clinical Education and Accounting modules;
• Assists the Information Systems Manger/SIS Coordinator in other duties as assigned;
• Contribute and be responsible for overall student success;
• Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Participate in scholarly activity so to enrich and broaden the student learning experience;
• Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and
• Accept other duties needed/assigned for the departmental needs.

**EEO/AA/M/F/Vets/Disabled**

**Minimum Requirements**

• KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:** Candidate for this position must have an interest in customer support, good troubleshooting skills, some exposure to database management, beginning SQL programming and above average experience in Microsoft Office. Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed:
• Good analytical and problem-solving skills.
• Must be a self-starter, highly organized and be able to communicate effectively with faculty, staff and students.
• Must be able to handle deadline pressures and fluid situations.
• Teamwork and the ability to get along with others is an essential function of this job.
• Maintain confidentiality of work-related information and materials and comply with Family Educational Rights and Privacy Act (FERPA).
• Sit and use a computer for long periods of time.
• Manual and physical dexterity needed to operate a computer keyboard and handle paper documents.
• Maintain an established work schedule.
• Effectively use organization and planning skills, including, but not limited to, attention to detail and follow-through.
• Assess and prioritize multiple tasks, projects, and demands.
• Establish and maintain effective working relationships.
• Accept work requests from other managers and supervisors in a respectful and cooperative manner; discuss with coworkers and plan a resolution.
• Work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations.
• Devote full attention and energy to the important work of LECOM in a timely fashion.
• Be flexible to accept other duties needed/assigned for the Institution's needs.
• MINIMUM QUALIFICATIONS:** **Education and experience equivalent to** a Minimum Associate's Degree in Computer Science, Information Systems, Database Systems and/or another related field with one to two (1-2) years' of workplace experience.