Admissions Representative

The Lake Erie College Of Osteopathic Medicine; Erie (Erie County); On-site; USD 40,000 - 60,000; Full time

Job summary

The Lake Erie College of Osteopathic Medicine in Erie, PA is seeking an Admissions Representative to advise prospective students, collect and process application materials, and support the admissions cycle. You will work independently and within a team, delivering clear information and timely responses.

Responsibilities include handling inquiries, managing Salesforce and related tools, coordinating EAP information, preparing virtual presentations, and assisting with campus events and

Qualifications

• Must have excellent writing, organizational, interpersonal, and communication skills.
• Good analytical and problem-solving skills.
• Knowledge of organization, planning, records management and general administration.
• Ability to communicate effectively and follow instructions.
• Flexibility to adapt to changing workflow priorities.
• Excellent customer service skills and data entry accuracy.
• Proficient with personal computers and common office software; Salesforce knowledge is a plus.

Responsibilities

• Respond to inquiries about the admissions process.
• Cultivate leads and engage prospective students via calls.
• Manage applicants within the Salesforce CRM environment.
• Upload documents and verify transcripts in the institutional database.
• Coordinate and manage recruitment campaigns using Apsona and Pardot.
• Monitor Salesforce cases and generate/analyse recruitment reports.
• Assist with processing all applications and matriculation fees.
• Coordinate information for EAP and collect official SAT/ACT scores.
• Prepare and present virtual admissions presentations.
• Support campus events and provide back-up receptionist duties as needed.

Skills

Excellent writing

Organizational skills

Interpersonal skills

Communication skills

Analytical skills

Problem solving

Customer service

Teamwork

Computer literacy

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Salesforce

Apsona

Pardot

Word

Excel

PowerPoint

Outlook

Job description

JOB SUMMARY: The Admissions Representative is responsible for advising prospective students for admission to LECOM and for the collection / processing of all application documents and materials. The successful candidate must possess excellent communication skills, both written and in person/phone, be willing to perform a variety of administrative tasks, and have proven computer skills and literacy. Will work independently and within a team.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:

• Respond to various communication inquiries regarding the admissions process;
• Cultivate leads and engage prospective students through lead cultivation and phone calls;
• Manage and track applicants within the Salesforce CRM environment;
• Upload documents and verify transcripts within the institutional database;
• Utilize Apsona and Pardot to manage and execute recruitment campaigns;
• Monitor and answer Salesforce cases to provide timely support to applicants;
• Generate and analyze Salesforce Lightning reports to track recruitment data;
• Work through paperwork requirements and answer applicant questions throughout the cycle;
• Assist with processing all applications and matriculation fees;
• Assist in the processing of AACOMAS, AADSAS, PharmCAS, MMS, and School of Health Services Administration application information, supplemental applications, and supporting documentation;
• Coordinate collection of information for the students in the LECOM Early Acceptance Program (EAP), to include collecting official SAT and/or ACT scores;
• Verify official transcripts, and printing, saving, and organizing documents prior to matriculation;
• Coordinate and update written agreement between LECOM and undergraduate institutions;
• Act as the Admission Coordinator of the master's/Ph.D. programs based in Erie (M.M.S., M.S.B.S., MsMED., Ph.D., etc.);
• Prepare and present virtual presentations to colleges and universities to exhibit LECOM programs;
• Respond to inquiries regarding the EAP and/or master's programs;
• Assist College of Medicine personnel with incoming class coordination and special events;
• Update various applicant files and notify students of application status;
• Assist with the planning and implementation of on-campus events related to admissions: On-Campus Day, LECOM events, orientation, etc.;
• Schedule and conduct campus tours;
• Participate in the Applicant Interview process, including greeting applicants, assisting with presentations, etc.;
• Assist Admissions Committee on recording of decisions and informing applicants of post interview decisions;
• Assist in processing all applications for the Institutional Programs;
• Keep current accurate records of accepted applicants entering in new class, including all demographics;
• Participate in various annual college events: Commencement, White Coat Ceremony, Hospital Day, On-Campus Day, Orientation and Open Houses;
• Support Admissions Representatives in all Programs;
• Assist incoming students with Matriculation Packet, and assure its completion;
• Serve as back-up support to College Receptionist, on an as-needed basis;
• Serve as Student Affairs support service for enrolled students;
• Contribute to overall student success and participate in student events, including, but not limited to, White Coat Ceremony and Commencement;
• Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Be a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach (with approval of Administration during working hours); and
• Other duties as required / needed to maintain an efficient and effective Department.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Must have excellent writing, organizational, interpersonal, and communication skills;
• Good analytical and problem-solving skills;
• Knowledge of principles and practices of organization, planning, records management and general administration;
• Ability to communicate effectively;
• Ability to follow oral and written instructions;
• Must exhibit flexibility and be able to perform successfully when challenged by changing workflow priorities;
• Must have excellent customer service skills;
• Must be able to gain and maintain confidence and cooperation of faculty, administration, and students;
• Must be proficient in the use of personal computers, audio/visual equipment, computer programs, such as Word, Excel, Outlook, and Internet access; fax machine; photocopier; telephone; other office equipment;
• Be able to be flexible to accept other duties needed/assigned for the Institution's needs;
• The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
• The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM;
• The ability to accept work directives from managers and supervisors in a respectful and cooperative manner;
• Strong communications skills are essential as well as computer literacy (Word, PowerPoint and excel) and accurate data entry skills;
• Excellence organizational skills must be accurate and attentive to detail;
• Must be trained and certified on the Institutional Data System, Salesforce. Knowledgeable of Microsoft Office Suite, Apsona, and Pardot; and
• General knowledge of or ability to learn Medical / Pharmacy / Dental Terminology and prior student interaction.

MINIMUM QUALIFICATIONS: Education and experience equivalent to: a high school degree or equivalent required. Associates and/or B achelor’s degree with a minimum of one (1) year employment experience at a postsecondary educational institution preferred. Must work well within a team as well as independently. Must possess excellent communication skills, both written and in person/phone, be willing to perform a variety of administrative tasks, and have proven computer skills and literacy.

The Lake Erie College of Osteopathic Medicine offers challenging, enjoyable, and rewarding positions as faculty and staff at our campuses in Erie and Greensburg, Pennsylvania; Elmira, New York; and Bradenton, Florida.
Each employee contributes directly to LECOM’s growth and success and takes pride in being a member of the LECOM family. Employees embrace the osteopathic principles of compassionate and caring primary health care and serve as professional role models for LECOM students.
We are very excited to welcome you to our vibrant and engaging work culture, where you can grow, develop, and share your talents. We look forward to your personal contribution to LECOM’s mission of excellence in education, research, clinical care, and community service. You will find that we provide a highly productive and energetic workplace, with unlimited opportunities for personal satisfaction and career advancement. We are confident that you will agree that LECOM is a great place to work!
LECOM offers competitive wages and benefits. EEO/AA/M/F/Vets/Disabled

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