Student Information Representative (Part-time) - Staff Pool

Houston Community College System; Houston (TX); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading community college in Texas is seeking a Student Information Representative to provide exceptional customer service in various channels including phone, email, and live chat. This part-time role involves assisting students with admissions, registration, and other inquiries while utilizing strong communication skills and relevant technology. Candidates should have a high school diploma and experience in customer service.

Qualifications

• High school diploma or GED required; associate’s degree preferred.
• At least three (3) years in customer service or high-volume call center; higher education experience preferred.
• Excellent communication and strong interpersonal skills.

Responsibilities

• Provide college-wide information and customer service to current, prospective, and returning students.
• Manage inbound and outbound communications to include recruitment and retention efforts.
• Assist students with processes related to admissions, testing, registration, financial aid, etc.

Skills

Excellent communication skills

Strong interpersonal skills

Multitasking ability

Knowledge of contact center technologies

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

Student Information Representative (Part-time) - Staff Pool

Houston, Texas, System WidePart-Time 23001DC Requisition #Jan 23, 2025 Post Date

The Organization

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

1. Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
2. Approximately 145 languages are spoken here.
3. Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
4. Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
5. The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
6. World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
7. With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
8. Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Osvaldo Gomez, Director EEO/Compliance, Title IX Coordinator
Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or [e-mail]

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact [phone].

Summary

Provide customer service via phone, email, social media (Facebook and Twitter), and live chat. Provide general information about admissions, registration, academic and workforce programs, financial aid, and other student service related questions. Assess caller’s needs and provide relevant information and resources.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned:

• Provide college-wide information and customer service to current, prospective, and returning students.
• Manage inbound and outbound communications to include recruitment and retention efforts.
• Assist students with processes related to admissions, testing, registration, financial aid, etc.
• Provide information and answer questions related to application and enrollment processes, transcript requests, and enrollment verification.
• Assist students with resolving problems (e.g., holds, complaints, grade appeals).
• Help students access online resources (HCC web, PeopleSoft, financial accounts, payment plans, etc.).
• Update knowledge base regularly and suggest improvements for online student services.
• Inform students about graduation application procedures, deadlines, and ceremonies.
• Provide general financial aid information, including application status, awards, and documentation.
• Educate students on grants, loans, and scholarships application processes.
• Refer students to additional resources (VA, International, Disability Services, etc.).
• Use phone system to document inquiries and services provided.

Qualifications

To perform this job successfully, an individual must be able to perform the essential duties. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required:

• Education: High school diploma or GED required; associate’s degree preferred.
• Experience: At least three (3) years in customer service or high-volume call center; higher education experience preferred.
• Knowledge, Skills, and Abilities: Excellent communication skills, strong interpersonal skills, multitasking ability, proficiency in Microsoft Office and databases, knowledge of contact center technologies, effective communication with diverse populations.

Note: This job description is not exhaustive and employees may be asked to perform other duties as assigned. It may be revised as responsibilities evolve.