Financial Aid Assistant (Part-time)- Staff Pool

Houston Community College System; Houston (TX); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading community college system seeks a part-time Financial Aid Assistant to facilitate educational assistance and customer service at their Houston location. The ideal candidate will support students through the financial aid process and contribute to promoting access and success. With a focus on providing top-notch service, this role requires a high school diploma, proficiency in computer skills, and strong interpersonal abilities. Join a dynamic team that values innovation and community engagement.

Qualifications

• Minimum of one year experience working in a financial aid office preferred.
• Proficiency in personal computer use is necessary.
• Excellent interpersonal skills required.

Responsibilities

• Serve as primary customer service representative to promote student access.
• Collect, manage, and maintain sensitive records.
• Analyze federal, state, and institutional regulations for financial aid.

Skills

Interpersonal skills

Computer proficiency

Education

High school diploma or GED equivalent

Associate’s degree (preferred)

Job description

Financial Aid Assistant (Part-time)- Staff PoolHouston, Texas, System WidePart-Time230011Q Requisition #Sep 17, 2024 Post DateThe Opportunity
You: Innovator. Pacesetter. Agent of change. If you’re a tech savvy, process improvement-focused Student Champion with a talent for developing partnerships with communities and individuals, we’re looking for you.

Highlights: We are currently seeking an exceptional individual who will advance the institution’s proud tradition of excellence in academics, student life and community service.
Next steps: If you always have the student experience in the forefront of your planning and execution, if you’re a collaborator, an innovator and a person who gets things done, apply today!
SUMMARY
Facilitatethe customer service center and provides educational assistance to the generalpublic, especially the economically disadvantages, by providing generalinformation and assistance with the application process and referrals toexternal sources of funding and social service agencies.
Direct internalcommunications within the Houston Community College System on behalf ofstudents. Additionally, this position will provide secretarial and clericalsupport for the department as needed.
ESSENTIALDUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Serveas primary customer service representative to promote and ensure studentaccess, success and to promote customer satisfaction.
Perform document tracking to betterserve students; collects, managers and maintain sensitive records (i.e.,financial statements, college records, medical records, citizenship documents,divorce decrees, etc.)
Analyzeand interpret federal, state and institutional regulations to assist studentswith the application for Federal, State and institutional funds.
Communicateorally and in writing with students to ensure accuracy and completeness ofapplication in order to meet appropriate timeless for registration and paymentof fees.
Transmit,electronically, student financial aid applications and needed updates (EDE).
Assistwith financial aid orientation.
Provide guidance and assistance forstudents making application online.
Answertelephone calls, greets visitors, respond to routine inquiries, take and relaymessages.
Useword processing software and student information to develop correspondence andretrieve information.
Maintaininventory and orders office equipment and services within prescribed proceduresand contractual agreements.
Establishand maintain student and program files and records.
Schedulestudent appointments.
Generateaward letters.
QUALIFICATIONS
To perform this job successfully, anindividual must be able to perform the essential duties and responsibilitieslisted above. The qualifications listed below are representative of theeducation, experience, knowledge, skills, and/or abilities required.EDUCATION
High school diploma or GED equivalent required. Associate’s degree preferred.

EXPERIENCE
Minimum of one (1) year experience working in a financial aid office preferred.

KNOWLEDGE, SKILLS, AND ABILITIES
Proficiency in personal computer use is necessary

Must have excellent interpersonal skills
This job description inno way states or implies that these are the only duties to be performed by theemployee occupying this position. Employees will be required to follow anyother job-related instructions and to perform any other job-related dutiesrequested by their supervisor.
Thisjob description may be revised upon development of other duties and changes inresponsibilities.
The OrganizationHouston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.The Team Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.LocationHouston is a city with limitless possibilities:· Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.· Approximately 145 languages are spoken here.· Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.· Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.· The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.· World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.· With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.· Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.EEO StatementHouston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:Osvaldo Gomez, Director EEO/Compliance, Title IX Coordinator Office of Equal Opportunity and Title IXPO Box 667517Houston TX, 77266 713 718.8271 or [e-mail] values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.Individuals with disabilities, who require special accommodations to interview, should contact [phone].