Student Housing Operations Manager

University of Miami; Coral Gables (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

The University of Miami is seeking a Housing Assignments Manager to oversee overflow and off-campus housing operations for undergraduate students. You will lead occupancy audits, manage on-call crisis response, coordinate summer and intersession housing, and work with campus partners to ensure smooth start/end term transitions.

In this role you will supervise staff, collaborate with Conference Services, and maintain housing listings while ensuring ADA, FERPA, and HIPAA compliance.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years of relevant experience in college/university housing or similar.
• Familiarity with ADA, FERPA, and HIPAA regulations.

Responsibilities

• Manage overflow housing in extended on-campus areas.
• Coordinate annual off-campus housing fair with vendor partners.
• Oversee occupancy verification/audit processes across the academic year.
• Serve on the on-call rotation to triage and manage overnight crises.
• Provide after-hours support including intersession access and data exports from StarRez.
• Coordinate stays in housing outside contracted Academic Year terms (early arrivals, intersession, late departures, summer).
• Communicate start/end of term transitions with HRL staff and university partners.
• Coordinate with Conference Services on summer operations and housing turnover.
• Attend university events requiring Housing presence and support.
• Manage waitlists and room changes/swaps for new/continuing students.

Skills

Stakeholder management

Team leadership

Crisis response

Operations coordination

Data systems familiarity

Education

Bachelor’s Degree in relevant field

Tools

StarRez housing management software

CS-Gold / ONITY

Salesforce/Case Management

Job description

The University of Miami is seeking a Housing Assignments Manager to oversee overflow and off-campus housing operations for undergraduate students. You will lead occupancy audits, manage on-call crisis response, coordinate summer and intersession housing, and work with campus partners to ensure smooth start/end term transitions.

In this role you will supervise staff, collaborate with Conference Services, and maintain housing listings while ensuring ADA, FERPA, and HIPAA compliance.