Student Housing Navigator — Urgent Support

California State University-San Bernardino; San Bernardino (CA); On-site; USD 62,000 - 88,000; Full time

Job summary

California State University, San Bernardino is seeking a Housing Navigation Case Manager to provide urgent, non-clinical case management for CSUSB students experiencing homelessness, linking them to housing resources and basic needs supports across CSUSB campuses.

You will serve as primary contact for emergency housing requests, coordinate referrals with campus and community partners, and maintain FERPA-compliant records while supporting student stability, wellbeing, and academic success.

Qualifications

• Thorough knowledge of the principles of individual and group behavior.
• Experience in student services, case management or housing/navigation is preferred.
• Ability to analyze complex situations and advise students on appropriate actions.

Responsibilities

• Respond to urgent or crisis housing referrals and meet with CSUSB students to identify housing instability factors.
• Develop action plans and coordinate access to housing, financial and basic needs resources.
• Maintain FERPA/HIPAA compliant records and manage student files.
• Coordinate multidisciplinary case management across campus departments and community partners.
• Facilitate workshops on Basic Needs, housing navigation, and life skills for student wellbeing.

Education

Bachelor's degree or related field

Job description

California State University, San Bernardino is seeking a Housing Navigation Case Manager to provide urgent, non-clinical case management for CSUSB students experiencing homelessness, linking them to housing resources and basic needs supports across CSUSB campuses.

You will serve as primary contact for emergency housing requests, coordinate referrals with campus and community partners, and maintain FERPA-compliant records while supporting student stability, wellbeing, and academic success.