Housing Support Specialist (Student Services Professional III), Basic Needs & Student Support

California State University, San Bernardino; San Bernardino (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

California State University, San Bernardino seeks a Housing Support Specialist to provide urgent, non-clinical case management and housing navigation for students facing homelessness on the San Bernardino and Palm Desert campuses. You will coordinate referrals, assist with RRH programs, and connect students to campus and community resources to promote stability and academic success.

The role includes collaborating with campus departments and external partners, maintaining FERPA/HIPPA compliant

Qualifications

• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
• A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
• A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Responsibilities

• Respond to urgent or crisis situations, receive referrals and conduct outreach to meet directly with CSUSB students to identify personal, social, economic and other challenges to housing stability.
• Conduct individualized, solution-focused assessment, develop recommendations for housing, financial and other basic need resources required for student to achieve housing stability; develop action plans, goals and benchmarks to facilitate students' access to services and resources that can help mitigate these and any additional concerns; maintain follow-up care with students to ensure coordinated care services and achieved stability.
• Develop creative solutions to problem solve and address concerns/issues that may have arisen due to a student having limited resources; advocate and provide supportive documentation on behalf of student as needed.
• Establish and maintain files on student visits, services requested and provided, and referral/program efforts. Manage and maintain all records and student files including verification of basic needs in accordance with FERPA and HIPPA standards.
• Provide students with timely documentation regarding the disposition of housing related applications, referrals, and requests, and communicate next steps or required actions to support continued progress toward housing stability.

Job description

Housing Support Specialist (Student Services Professional III), Basic Needs & Student Support

Job no: 563672
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Temporary, Full Time, On-site (work in-person at business location)

The purpose of this position is to provide urgent, non clinical case management and housing navigation services for CSUSB students experiencing homelessness, ensuring timely, coordinated access to basic needs resources and holistic wraparound support. The incumbent serves as the primary point of contact for emergency housing requests, facilitates referrals and placements into housing programs, and connects students at the San Bernardino and Palm Desert Campuses with campus and community resources to promote stability, well being, and academic success..

Responsibilities

• Respond to urgent or crisis situations, receive referrals and conduct outreach to meet directly with CSUSB students to identify personal, social, economic and other challenges to housing stability.
• Conduct individualized, solution-focused assessment, develop recommendations for housing, financial and other basic need resources required for student to achieve housing stability; develop action plans, goals and benchmarks to facilitate students' access to services and resources that can help mitigate these and any additional concerns; maintain follow-up care with students to ensure coordinated care services and achieved stability.
• Develop creative solutions to problem solve and address concerns/issues that may have arisen due to a student having limited resources; advocate and provide supportive documentation on behalf of student as needed.
• Establish and maintain files on student visits, services requested and provided, and referral/program efforts. Manage and maintain all records and student files including verification of basic needs in accordance with FERPA and HIPPA standards.
• Provide students with timely documentation regarding the disposition of housing related applications, referrals, and requests, and communicate next steps or required actions to support continued progress toward housing stability.
• Coordinate multidisciplinary case management across campus departments and community agencies to monitor student progress, reassess needs, update action plans, and ensure continuity of care across campus and community partners.
• Facilitate workshops and small group sessions that provide information on Basic Needs services, housing navigation processes, and life skills topics that support student wellbeing and long term stability.
• Utilize appropriate resources to collect, analyze and present data/reports as needed. Create summary reports as needed and requested by senior administration.
• Assist with the transport of basic needs items or essential supplies to designated campus locations or student placement sites
• In conjunction with Jovenes College Focused Rapid Rehousing Case Manager, perform the following duties:
• Provide initial student assessment for CSU Chancellor’s Office Rapid Rehousing (RRH) grant program referrals and facilitate referral/application to Jovenes case manager for full intake and assessment; Analyze complex student circumstances to determine appropriate interventions and provide recommendations; streamline collection of students' personal and eligibility documentation with appropriate releases of information as needed.
• Interpret university, state, and community program requirements to determine student eligibility.
• Work in collaboration with Jovenes case manager to develop individualized student plan and engage in regularly scheduled case conference meetings to facilitate students' progress and achievement of identified goals and action plans.
• Work closely and collaboratively with campus and Jovenes partners to ensure coordinated care and communications with students; provide direct support and follow-up with students; and create updates/summary reports regarding student progress and outcomes to help ensure achievement of identified student goals.
• Under administrative oversight of Basic Needs Director, work closely with Student Housing Staff to facilitate student placement in RRH, use of and/or establish residential contract with Student Housing.
• Work closely with Student Housing Staff to oversee RRH inventory and supplies; help ensure streamlined and efficient RRH student access to additional basic needs resources as needed.
• Track and report on actively related to RRH program. Ensure submission of semesterly/summer expenditure reports to Director to help ensure appropriate use of this limited resource and facilitate timely housing reimbursements.
• Serve as the primary point of contact for Emergency Housing Grant Requests to support student's housing needs.
• Conduct initial intake assessment for emergency housing grant requests; ensures the collection of appropriate supporting documentation to process such grant requests to complete these in a timely manner consistent with EHG protocols.
• Communicate appropriate EHG policies and procedures; provides recommendations for resolution of difficulties with such process.
• Maintains open and consistent communication with departments such as Financial Aid and Residential CSUSB Housing to manage the processing of EHG.
• Support Director with collection of assessment data; preparing presentations and serving on committees/work groups as designated.
• Develop and maintain in-depth knowledge of a diverse and broad range of basic needs programs, services, resources and relevant guidelines, eligibility requirements, etc. required for student access to services. Update internal "resource database" to ensure current, updated and easily accessible information for basic need program staff.
• Communicate appropriate policies, referral guidelines, laws and regulations as they pertain to RRH and other Basic Needs accommodations to faculty, staff and students,
• Assist with development of materials for marketing, outreach, staff/faculty trainings and other information purposes
• Actively serve on the CARE team, and other committee and intervention teams.
• Participate in professional training according to case management and housing navigation as needed.
• Other classification-related duties as assigned.

Minimum Qualifications

Experience

• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
• A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job‑related.

Required Qualifications

The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well