Student Housing Experience Specialist

The-Scion-Group; Lansing (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Job summary

The Scion Group LLC in Lansing, Michigan, is seeking an Experience Team Member to combine marketing, relationship building, administration and customer service at a live community property. You'll thrive in a fast-paced collegiate setting, delivering exceptional experiences while working across tours, events and local marketing.

Responsibilities include customer interactions, feedback to management, planning and executing engagement initiatives and maintaining a positive, professional image

Qualifications

• Customer-centric mindset
• Agility & flexibility in a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Skills

Customer-centric mindset

Agility & flexibility

Strong communication

Reliability

Weekend/holiday availability

Job description

The Scion Group LLC in Lansing, Michigan, is seeking an Experience Team Member to combine marketing, relationship building, administration and customer service at a live community property. You'll thrive in a fast-paced collegiate setting, delivering exceptional experiences while working across tours, events and local marketing.

Responsibilities include customer interactions, feedback to management, planning and executing engagement initiatives and maintaining a positive, professional image