Campus IT Help Desk Associate — Customer & Tech Support

Florida Gulf Coast University; United States; On-site; USD 20,664 - 27,552; Part time

Job summary

Florida Gulf Coast University is looking for an OPS Non-Student Help Desk Support Associate to provide essential support to the University community. This role includes basic office duties, troubleshooting, and responding to customer inquiries related to technology and services.

The ideal candidate will possess a high school diploma, excellent customer service skills, and a commitment to a positive learning environment. Working hours are flexible, with the help desk operating evenings and Saturdays.

Qualifications

• Experience providing excellent customer service in person and over the phone.
• Open availability Mon-Fri 7:00 a.m. – 10:00 p.m. and Saturday 8:00 a.m. – 5:00 p.m.
• Previous experience in a help desk role in a higher education environment is preferred.

Responsibilities

• Provide phone and walk-up counter support to the FGCU community.
• Answer questions about hardware/software configurations.
• Record work in the Help Desk ticketing system.

Skills

Customer service skills

Basic computer use knowledge

Problem-solving skills

Education

High school diploma or equivalent

Job description

Florida Gulf Coast University is looking for an OPS Non-Student Help Desk Support Associate to provide essential support to the University community. This role includes basic office duties, troubleshooting, and responding to customer inquiries related to technology and services.

The ideal candidate will possess a high school diploma, excellent customer service skills, and a commitment to a positive learning environment. Working hours are flexible, with the help desk operating evenings and Saturdays.