Student Help Desk Analyst

The Ohio State University; Wooster (OH); On-site; USD 60,000 - 80,000; Part time

Job summary

The Ohio State University is seeking a Student Help Desk Analyst to provide Tier 1 support for IT services, ideal for students looking to gain professional experience. This temporary position offers hands-on training in troubleshooting and technical support, enhancing critical thinking skills in a real-world IT environment.

Qualifications

• Provide foundational (Tier 1) support for IT services.
• Diagnose, troubleshoot, and escalate technical incidents.

Responsibilities

• Serve as a primary contact for technical assistance.
• Perform IT Service Desk and classroom support activities.

Skills

Critical thinking

Technical support

Troubleshooting

Education

Currently enrolled student

Job description

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Job Title:Student Help Desk Analyst Department:OCIO | Customer Solutions-JM

The Student Help Desk Analyst, under the direct supervision of full-time IT staff, serves as a primary point of contact for the university community seeking technical assistance. This role is focused on providing foundational (Tier 1) support for a wide range of IT services. The Analyst will perform a variety of IT Service Desk and classroom support activities, including remote and walk-up customer support. This position is an excellent opportunity for a student to gain hands-on experience in a professional IT environment, develop critical thinking skills, and learn to effectively diagnose, troubleshoot, and escalate technical incidents and requests.

Additional Information: Location:CFAES Wooster Administration Building (0549) Position Type:Temporary (Fixed Term) Scheduled Hours:20 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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