Help Desk Analyst

Daisy Brand; Wooster (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Daisy Brand is seeking a Help Desk Analyst to support local end users and corporate offices. Responsibilities include maintaining ticket queues, configuring devices, and providing high-quality support. Ideal candidates are self-motivated with experience in troubleshooting Windows environments and excellent customer service skills. Join a leading company in the food manufacturing industry committed to employee growth and long-term careers.

Benefits

No-deductible health coverage

401(k) with company match

Paid time off

Fitness membership reimbursement

Qualifications

• Experience in supporting and troubleshooting Windows in AD environments.
• Technical knowledge in cabling installations.
• Ability to carry out physical requirements including lifting equipment.

Responsibilities

• Maintain ticketing queue and provide application support.
• Monitor network infrastructure and respond to issues.
• Configure and deploy workstations and network hardware.

Skills

Customer service

Troubleshooting

Organization

Self-motivation

Education

Relevant degree or certification

Tools

Fresh Service

Microsoft Exchange

Acronis

Avamar

Cisco

Brocade

Job description

Join to apply for the Help Desk Analyst role at Daisy Brand

Continue with Google Continue with Google

2 days ago Be among the first 25 applicants

Join to apply for the Help Desk Analyst role at Daisy Brand

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations.

Day to day responsibilities include: Maintaining ticketing queue, applications support, basic networking, and troubleshooting/ configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

RESPONSIBILITIES:

• Proactively monitor network infrastructure and respond rapidly to issues
• Serve as primary contact for local pc, server, and network technologies
• Configure and deploy workstations, servers, and network hardware
• Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
• Update progress and resolution for reported issues within ticketing system
• Create and update technical and end user training materials
• Provide high quality support to end users

REQUIREMENTS:

• Self-motivated, energetic, organized, and customer service focused
• Communicate effectively to end user and other IT team members
• Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
• Proven record of supporting and provisioning technical solutions
• Possess a drive to learn and teach
• Possess effective troubleshooting skills, be methodical and detail oriented
• Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
• Technical knowledge of cabling installation and troubleshooting
• Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

PREFERENCES (familiarity with):

• Fresh Service – Helpdesk software
• Printer/Print server support
• Computer- Lenovo ThinkPad / HP
• Messaging – Microsoft Exchange
• Backup and recovery software- Acronis and Avamar
• Switches and routers - Cisco and Brocade

Company Overview

For five generations spanning over a century, Daisy Brand has been a family-owned company committed to providing the freshest, most wholesome dairy products. The company is headquartered in Dallas, Texas with manufacturing facilities in Garland, Texas (1998), Casa Grande, Arizona (2008), and Wooster, Ohio (2015).

Daisy is the market leader in two billion-dollar categories, sour cream and cottage cheese, and generates over half a billion in revenues annually. Daisy Sour Cream represents 1 out of every 2 sour cream purchases in the United States and is the largest sour cream brand in food service, military, and club. It is recognized by consumers for A Dollop of Daisy, a tagline that put this once small brand on the map. Daisy Cottage Cheese is Americas #1 cottage cheese brand and continues to bring new consumers into the category with its innovative single serve packaging and consistent high quality. Daisy recently expanded into a new category with the launch of two dip products and is in the process of expanding distribution.

Daisy's core values, Clean and Trust, resonate in all aspects of our business operations. In 2008, the Foundation for Financial Service Professionals awarded Daisy the prestigious American Business Ethics award.

While maintaining a strong culture of curious and innovative problem-solvers, Daisy Brand has more than doubled employment over the last 15 years and is continuing to grow. Currently, we are proud to employ over 650 full-time staff across more than 25 states throughout the United States.

At Daisy Brand, we value longevity and aim to foster a working environment where employees can envision a long-term career. Companywide, the average employee tenure stands at over seven years. Our corporate office and sales team each boast an average tenure exceeding eleven years, while our manufacturing facilities also demonstrate strong employee retention with tenures averaging over seven years.

Daisy Brand offers an industry leading benefits package that includes:

• A no-deductible, $0 premium option for employee-only health coverage.
• 401(k) with 50% company match on first 8% of earnings you contribute.
• Safe harbor and profit-sharing company contributions to 401(k).
• Company paid short- and long-term disability coverage.
• Company paid 2X annual salary life and AD&D insurance.
• 4 weeks annual paid time off.
• 20 floating holiday hours and 6 company paid holidays.
• Extra time off for volunteering.
• Fitness membership reimbursement.
• And more

Daisy Brand is a nicotine-free company. Daisy Brand is an Equal Opportunity Employer. Veterans and disabled encouraged to apply.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Food and Beverage Manufacturing

Referrals increase your chances of interviewing at Daisy Brand by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Get notified when a new job is posted.

Sign in to set job alerts for “Help Desk Analyst” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.