Student Help Desk Analyst

The Ohio State University; Mansfield (Tioga County); On-site; USD 60,000 - 80,000; Part time

Job summary

The Ohio State University is seeking a Student Help Desk Analyst to join the OCIO | Customer Solutions team. This temporary position offers students a unique opportunity to gain hands-on IT support experience in a university setting. Candidates will provide foundational support, assisting with troubleshooting for diverse technical challenges while developing essential critical thinking skills.

Responsibilities

• Serve as primary contact for technical assistance for university community.
• Provide Tier 1 support for various IT services.
• Diagnose, troubleshoot, and escalate technical issues.

Job description

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Job Title: Student Help Desk Analyst

Department: OCIO | Customer Solutions-JM

The Student Help Desk Analyst, under the supervision of full-time IT staff, serves as a primary contact for the university community seeking technical assistance. This role provides foundational (Tier 1) support for various IT services and involves remote and walk-up customer support. It is an excellent opportunity for a student to gain hands-on experience, develop critical thinking skills, and learn to diagnose, troubleshoot, and escalate technical issues.

Additional Information:

• Location: Conard Hall (0633)

• Position Type: Temporary (Fixed Term)

• Scheduled Hours: 20

• Shift: First Shift

Final candidates are subject to a successful background check. A drug screen or physical may be required during the post-offer process.

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The university is an equal opportunity employer, including veterans and individuals with disabilities.