Helpdesk Support Analyst

Peterson Technology Partners; Twinsburg (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology partner is seeking a Helpdesk Support Analyst to resolve technical issues, install software, and provide excellent customer service. This full-time, 6-month contract role offers a competitive hourly rate and requires experience in IT and customer service.

Qualifications

• 3-5 years related work experience or equivalent education.
• 3-5 years customer service experience.
• Ability to work in a flexible schedule.

Responsibilities

• Identify, manage, and resolve technical issues.
• Install and configure software and tools.
• Troubleshoot IT issues related to hardware and networking.

Skills

Communication

Teamwork

Tools

Microsoft Office

Job description

Join to apply for the Helpdesk Support Analyst role at Peterson Technology Partners.

Continue with Google

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Role Responsibilities:

• Identify, manage, escalate, and resolve technical issues.
• Install and configure software, print drivers, utilities, and other necessary tools for use on workstations and computer networks.
• Troubleshoot all information technology issues, including those related to software, hardware, and networking.
• Monitor installed systems, identify problems, and take corrective action.

Requirements:

• 3–5 years of related work experience, or an equivalent combination of education and experience.
• 3–5 years of customer service experience.
• Excellent communication skills.
• Ability to work in a team environment and commit to a flexible work schedule.

Nice to Have:

• 3–5 years of technical experience is a plus.
• Previous experience troubleshooting desktop, printer, and notebook issues.
• Strong proficiency in Microsoft Office products.

Rate: $20-30/hour (depends on experience level). This is a contract to hire position with candidates expected to work 40 hours/week. Contract duration is 6 months with possible extensions.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting

This job is active and not expired.