Student-Focused Financial Aid Front Desk Specialist

Odessa College; Odessa (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Odessa College seeks a Financial Aid Administrative Associate to provide front-office leadership and specialized support for the Office of Financial Aid. You will be the first point of contact for students, handling in-person, phone, and email inquiries with professionalism and accuracy.

Responsibilities include data entry, document review, imaging, and coordinating with Financial Aid Specialists to keep files organized and ready for review.

Qualifications

• Associate’s degree required and experience in fast-paced environments preferred.
• Strong written and verbal communication skills and a commitment to professional, student-centered service.
• Excellent attention to detail and the ability to review, organize, and process sensitive documentation accurately.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and email.
• Proficient typing skills with high accuracy.
• Ability to learn and effectively use student information systems and document imaging software.

Responsibilities

• Serve as the primary point of contact for the Office of Financial Aid, welcoming students and directing inquiries to the appropriate staff member.
• Provide general information regarding financial aid programs, requirements, deadlines, and documentation.
• Enter and maintain student application information in the college’s student information system and document forms.
• Perform preliminary reviews of financial aid documentation for completeness and accuracy.
• Identify missing documentation and communicate corrections to students and staff.
• Compile and image documentation to prepare files for review and processing by Financial Aid Specialists.

Skills

Communication skills

Microsoft Office

Typing accuracy

SIS/document imaging knowledge

Education

Associate’s Degree

Tools

Excel

Word

Email

Student Information System

Document imaging software

Job description

Odessa College seeks a Financial Aid Administrative Associate to provide front-office leadership and specialized support for the Office of Financial Aid. You will be the first point of contact for students, handling in-person, phone, and email inquiries with professionalism and accuracy.

Responsibilities include data entry, document review, imaging, and coordinating with Financial Aid Specialists to keep files organized and ready for review.