Student Financial Services Specialist (Hybrid)

University of Pittsburgh; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The University of Pittsburgh is seeking a Student Services Specialist within Student Financial Services. The role focuses on assisting students and families with account activity, tuition payment plans, and the online billing portal, across campus locations.

Responsibilities include handling inquiries via phone, email, and in person; maintaining accurate records; and coordinating with university offices to resolve complex issues and improve billing processes. Hybrid work arrangement available.

Qualifications

• Associate's degree required.
• Minimum 5 years of customer service experience.
• Experience in higher education or banking preferred.

Responsibilities

• Respond to student and family inquiries by phone, email, and in person.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with peer offices to resolve account issues and inform best practices.
• Proactively reach out to students and families to support financial standing.
• Process mailed and in-person student account payments and deposits.

Skills

Customer service

Communication

Problem solving

Education

Associate's Degree

Job description

The University of Pittsburgh is seeking a Student Services Specialist within Student Financial Services. The role focuses on assisting students and families with account activity, tuition payment plans, and the online billing portal, across campus locations.

Responsibilities include handling inquiries via phone, email, and in person; maintaining accurate records; and coordinating with university offices to resolve complex issues and improve billing processes. Hybrid work arrangement available.