Student Financial Services & Refunds Specialist

California State University-Dominguez Hills; Los Angeles (CA); On-site; USD 4,000 - 5,900; Full time

Job summary

California State University Dominguez Hills is seeking a Student Financial Services Assistant to support refunds processing, account inquiries, and posting fee waivers. You will handle daily refund batches, assist students via phone, email, or in person, and reconcile payments using PeopleSoft and Excel.

The role requires at least three years of financial record-keeping experience and knowledge of GAAP, with the ability to communicate policies and procedures clearly to students and internal

Qualifications

• Equivalent to three years of progressively responsible financial record-keeping experience.
• Education: Any equivalent combination of education and experience which provides the required knowledge and abilities.

Responsibilities

• Initiate and complete the daily refund batch process for Financial Aid and non-Financial Aid student refunds.
• Process student refund requests for eMarket transactions through Illumia.
• Process Student Short-Term Loan refunds.
• Provide frontline customer service to students in person, by phone, and via email regarding billing, student accounts, payments, and refund inquiries.
• Analyze and explain student account activity using PeopleSoft, queries, Excel, and other available resources to ensure students understand their account balances and transactions.
• Research and reconcile student accounts to resolve discrepancies and ensure accurate account activity.
• Run PeopleSoft queries to identify unapplied credit balances on student accounts and take appropriate action.
• Process batch credit and debit card refunds through Illumia.

Skills

Financial record-keeping

GAAP knowledge

Communication of policies

Education

Any equivalent combination of education and experience

Tools

PeopleSoft

Excel

Job description

California State University Dominguez Hills is seeking a Student Financial Services Assistant to support refunds processing, account inquiries, and posting fee waivers. You will handle daily refund batches, assist students via phone, email, or in person, and reconcile payments using PeopleSoft and Excel.

The role requires at least three years of financial record-keeping experience and knowledge of GAAP, with the ability to communicate policies and procedures clearly to students and internal